Remove Default Categories from Library

[cevmarauder]

Having a set of default, unremovable categories that takes up more than 3/4 of the Library screen is untenable.  I'd wager the majority of Square users don't use Gift Cards or Rewards; a few probably use discounts and service charges.

We should have the ability to edit/remove/hide categories on the library screen.  As a Square user for both my personal business and as head (read: only) IT guy for a local nonprofit, being able to remove the useless-to-us categories would save me SO MUCH PAIN from volunteers getting "lost" because they hit the wrong category. 

(Yes, I created a for-dummies document that a lobotomized kindergartner could follow.  No, it didn't help.  Anyone who's worked with people will understand...there's always that one person who couldn't find their a** with both hands and a map, who throws up their hands, turns off their brain, and wails for help the second they get slightly confused.  Usually while you're elbow deep in something else, but their problem is the most important thing in the world!)

[#2]

I know they added more unwanted items on the main screen, but Square thinks by adding the one grid to our phone has helped. We are at farmers markets, craft shows and concessions where speed is key. We have our iPad set up grid style that helps. When I have a line and have to use my phone one grid are area doesn’t help. Make the option happen to turn off unnecessary items. We are a community asking of Square to please offer this as a way to speed up our transactions. For the love of pete sakes hear our words! We need a toggle to turn off those unwanted items! TOGGLE SWITCH TURN OFF ITEMS UNNEEDED!

[#3]

Now the “new” home screen has 5 lines of unneeded space hogs instead of 2 lines of useless functions.  On my phone (which is the ONLY way I use square) I can only see two of my items, but I have two scroll up to see my menu.  I work farmers markets where transaction speed in incredibly important, every step slows down sales.  It is hard to fathom that SQUARE could make the issue worse than it was.  

[#4]

Hi there!

The Redeem Rewards selection cannot be removed completely, however using your "Items Grid" you can customize what appears as available to select. 

Head over to our Support Center to read more about the Items Grid.

[Wackym]

Yes, this request to be able to edit your screen has been ignored by Square for 5 years.  FIVE YEARS!

[DocA]

Another (probably ignored) voice adding to those who'd like to be able to hide or remove "Redeem Rewards" and "Gift Cards" from the "All Items" list on our brand new Square Terminal. We are a non-profit that will never use nor need those functions, but Square somehow doesn't care. (Sad, because I otherwise love Square and have since I was one of it's very first users years ago.) C'mom, Square/Squareup - you're better than this... fix this longstanding issue that frustrates and off puts otherwise happy customers of yours.

[etlomb77]

Please see my message from 3 years ago. I have left Square because of this point only. The fact that they are not listening to their community is symptomatic of a larger problem. I think that I'm not the only one that is dissatisfied about this and that have left. I still receive updates when someone posts a reply on this page but I'm not coming back to use Square anymore.

[PabloPaulo]

It's truly bizarre that Square ignores this completely, not even trying to explain why they have left it in so long.

[t_taisiya]

I agree, it’s truly fascinating how little Square cares about what their paying customers want vs what Square wants to impose on its customers 

[ITXinNC]

Or at least let them be moved to the bottom or something. They just take up the prime top section and sit unused for so many of us

[Wackym]

Square has been sending out lots of emails recently selling their gift cards.  Like you, we never have and never will offer gift cards, but Square forces us to work around their two line item on our checkout screen, which is small enough on the phone.  Square simply does not care about us.  

[lsjohnson]

Wow, getting ready to start going to conventions again after lockdown and ... this is STILL an issue?? It's been FIVE years and counting. Half a decade. I'm just using my phone and a card reader and I'm frustrated; can't imagine how it must be to spend hundreds on a system and have this problem. I'm kind of stuck with this for now but honestly, the sheer disregard of this elementary issue means that I'll be shopping for alternatives.

[natureinthings]

I'm with everybody else here. As a business person who needs to take care of customers quickly at fairs, I need everything organized efficiently, I need to take care of my clients as fast as I can in order to get to the next person. I have everything checked in settings to not use these options, and do they disappear, nope! There they sit...at the top of my list, staring me in my face! Weeding through unnecessary items is ridiculous and annoying. In the very least, Square could have them at the bottom of the list when we opt out of using them. Please!

[kgatmec]

Just created a user profile for the specific purpose of saying "me too." Makes no sense.