Remove Default Categories from Library

[cevmarauder]

Having a set of default, unremovable categories that takes up more than 3/4 of the Library screen is untenable.  I'd wager the majority of Square users don't use Gift Cards or Rewards; a few probably use discounts and service charges.

We should have the ability to edit/remove/hide categories on the library screen.  As a Square user for both my personal business and as head (read: only) IT guy for a local nonprofit, being able to remove the useless-to-us categories would save me SO MUCH PAIN from volunteers getting "lost" because they hit the wrong category. 

(Yes, I created a for-dummies document that a lobotomized kindergartner could follow.  No, it didn't help.  Anyone who's worked with people will understand...there's always that one person who couldn't find their a** with both hands and a map, who throws up their hands, turns off their brain, and wails for help the second they get slightly confused.  Usually while you're elbow deep in something else, but their problem is the most important thing in the world!)

[#2]

I know they added more unwanted items on the main screen, but Square thinks by adding the one grid to our phone has helped. We are at farmers markets, craft shows and concessions where speed is key. We have our iPad set up grid style that helps. When I have a line and have to use my phone one grid are area doesn’t help. Make the option happen to turn off unnecessary items. We are a community asking of Square to please offer this as a way to speed up our transactions. For the love of pete sakes hear our words! We need a toggle to turn off those unwanted items! TOGGLE SWITCH TURN OFF ITEMS UNNEEDED!

[#3]

Now the “new” home screen has 5 lines of unneeded space hogs instead of 2 lines of useless functions.  On my phone (which is the ONLY way I use square) I can only see two of my items, but I have two scroll up to see my menu.  I work farmers markets where transaction speed in incredibly important, every step slows down sales.  It is hard to fathom that SQUARE could make the issue worse than it was.  

[#4]

Hi there!

The Redeem Rewards selection cannot be removed completely, however using your "Items Grid" you can customize what appears as available to select. 

Head over to our Support Center to read more about the Items Grid.

[swinfo]

We do not use these as well and would like to remove them from the list.

[beckrw]

The fact that Redeem Awards and Gift Cards appear at the top of an alpha sorted list means there is logic associated with these items.  Adding a Show/Hide flag should be about a half hour of time for a junior level programmer.  That not happening in a timely fashion means Square likely view these items as current or potential revenue sources and are reluctant to let a user hide them.

[Breadtopia]

...Which is totally unconscionable from a service provider where the users are PAYING CUSTOMERS.

Come on Square, what would we have to pay you to let us use your service in a way that makes sense to us rather than in the way that you want to force us into?

[MarianneS]

Came looking for this solution and realized it’s been an ongoing issue. I’m selling Girl Scout cookies so I will never have any use for rewards or gift cards. I only use my smartphone so a tablet fix is also useless. 

[sxwils]

Please add me to the list of Square users that desperately need to be able to remove "Redeem Rewards" and "Gift Cards" from the item list in Checkout on an iphone.  We wouldn't need this capability if we could filter by category but we don't have that either.  And be sure to relay to the product management team that like most if not all other customers on this list, I'm very frustrated at the long wait for such an important feature.  

[taylorvalley]

This really needs to be removed if you are not using the rewards program. It's pointless. Our CRM handles rewards.

[chrsfrncs]

It is impossible to overstate the absurdity of Square's position here. I'm no software developer, but in the time since this thread was begun, I'm quite certain I could have woken up from a coma not knowing how to read or even my own name, and gone on to learn everything I need to know to fix this problem myself. That Square is stonewalling this many people (and I can only imagine how many similar threads exist, let alone the thousands of users who would like to see a fix implemented but haven't taken the time to get on the forums) is unimaginably stupid. Can I pay $5 to remove these obvious advertisements? Find some other way to push these services to me that doesn't interfere with my daily sales. Even if I did use rewards and gift cards, they would be such a small percentage of my transactions that I would rather those buttons be moved to another screen. I might consider using rewards in the future. But since they are taking up so much screen real estate, I'm instead considering switching POS services. Make this right. Get it done. 

[CACentral]

Add me to the long list of users requesting the removal of "Redeem Rewards" and "Gift Cards" from the top of the item list. They're unwanted and unnecesary.

[Helen]

Thank you @CACentral. I'm sorry for the frustration this causes - if it's possible to remove this in future we'll let everyone here know. 

[Wackym]

This thread was started over 2 years ago, when will a solution be available?  Last time I saw a statement from Square, we pay for this service.  That makes us the customers, so why force something on us all?