Discount Rules (idea for expanding their use)

[TheRealChipA]

Greetings,

In a thread with another seller, we hit upon what we think is a great idea to make discounts more useful.  FYI, this idea might also apply to online coupons, though I haven’t really delved into that.  Here’s the scenario that the seller has.

They have an employee discount that is different depending on item category.  In this example, all merchandise is discounted at 50% and all wine is discounted at 60%.  Right now the only way to make this work is to scroll to the bottom of each item added and choose the right discount for that item.  Yes, this provides the functionality, but it is prone to error and makes the checkout process more time consuming.

Our idea is to expand the use of discount rules.  Currently, those rules only apply for automatic discounts.  It would be great if those rules could also apply to manual discounts added to a check.  Here’s the flow I imagine for an employee who is having a big party:

1. Add 8 bottles of red wine to transaction
2. Add various cheeses and meats
3. Add 8 bottles of white wine
4. Manually add discount “EmpMerch” to transaction.  This would discount all current and future items in cart for the “Merch” category
5. Manually add discount “EmpWine” to transaction.  Same effect.
6. Oops, employee forgot to add a few bottles of blush wine, so those are added and discounted since the discount code is already in the cart.

I think the benefit is pretty clear.  This eliminates the need to scroll to the bottom of each item and select the discount.  It “groups” items for discounts, showing the effect of all discounts at the bottom of the check.  And, best of all, this is functionality that already exists for discounts.  The only new “feature” being proposed is to expand the use of that functionality from “automatic” to both “automatic” and “manual” discounts.

Lastly, I’ll add that obviously this would apply to both item and category based discounts, but it could also apply to quantity based discounts, as well. (Ie - BOGO).

Thanks!

PS - here’s a link to the thread where @RoadHazard and I were discussing this based upon their original question.

PPS - I know that there have been a lot of feature requests for discounts/coupons over the past few years, because I’ve submitted more than a few of those.  Hopefully, if work has started on those others, this could be slipped in there, too! 😏😝

[Candlestore]

In the Link Chip mentions in the original Ideate, I also suggested maybe if Square had a Managers pin that separated the discounts be customer and employee applied discounts, or even on a Customer level for which discounts get applied.  This way when customers sign in or we apply a customer, they have there discounts. 

These Discounts could be based on:

• Regular customer
• Loyal Customers
• Employee 'Customers'
• Wholesale Customers 

I have seen multiple requests for Wholesale Discount rules and just thought maybe this would be away to kill 2 birds with 1 stone.

[Anthem]

Clearly I'm not using discounts to its full potential. On the surface, it feels like this leaves the door open for double dipping, but maybe that's handled somewhere else in the mix. We use manual discounting frequently and add/remove multiple discounts due to errors when adding to open tickets. Thanks for constantly looking for ways to improve the experience for all of us, I'll investigate more. 

[MayaP]

Hello @TheRealChipA , thank you so much for reaching out and providing another great suggestion! I’ve gone ahead and changed the status of this feature request to “Open”. You provided an amazing assessment on the potential business use/need for something like this on our platform from a seller’s perspective. This is a useful tool for our Product Team to use as they build the future of our products. As more information becomes available, a Community moderator will come in and change the status letting all of the subscribed sellers know. I think I can speak for many when I say your insight and feedback is truly valued. If you need anything else let us know.