x

Why would square inventory not sync with Weebly?

At my bakery, people can either order in the store or order ahead online and pickup. Keeping an accurate inventory is very important so we don't sell online a product we don't have in stock.  This usually works fine, but a few times the inventory simply has not synced.  For example, today we had 10 baguettes for sale in the online store, but we sent them all to the farmers market and we had to change the inventory to zero so it would be listed as sold out online.  We made this change on our ipad running Square point of sale in the store. (Tracking - inventory recount - 0.) It is listed at zero online, but it was still listed as 10 for sale in weebly and was available for purchase online. Because of that, people continued to order them even though we no longer had them in the store, and we had to refund/turn away disappointed customers. I had to physically go into weebly and change the tracking there. This happened with two different items today. Is this just a bug or a syncing issue, or is there something going on with individual items that prevent them from syncing?  Again, it's only certain items, so it's not like we don't have the sync function turned on. Thank you for any help you can provide! 

790 Views
Message 1 of 3
Report
2 REPLIES 2

We also have experienced this yesterday and today.

 

It sure would be nice if Square's Status page acknowledged this serious issue, https://www.issquareup.com

737 Views
Message 2 of 3
Report

We had this same issue on Saturday (10/3) that drove us nuts. Customers were ordering items that should have been "out of stock" per the Square Inventory. It drastically interrupted our operations having to constantly call the customers and let them know what they ordered was not in stock...

 

Hope this has been resolved or will be resolved soon. We re-open on wednesday!

711 Views
Message 3 of 3
Report