When ever size is selected on an item it displays as "Unavailable" or shows "US$NaN" ?

[DBE2024]

I am reaching out regarding an issue I am currently facing with selling products on my site. Whenever a customer selects a size for a product, it displays as "Unavailable" or shows "US$NaN," even though the stock is properly updated and available in my admin dashboard.

This issue is directly impacting my ability to sell items and is causing significant financial loss. I would greatly appreciate it if you could prioritize troubleshooting this matter and provide a resolution at the earliest.

Please let me know if you require any additional details or access to my account to address the issue.

URL to my site: https://www.dbeglobal.us/product/dbevarsity1/18?cp=true&sa=false&sbp=false&q=false&category_id=4

[Lou8 · Accepted solution]

Thanks for posting and welcome to the Seller Community @DBE2024 👋.

There are a few reasons why your items might be displayed as "unavailable" or "US$NaN":

1. Your Square account is not yet activated for card treatment.

Make sure you have gone through all the steps of our Get Started Guide. In addition, if your account is not activated for card processing, you will have a banner on your Online Overview Page prompting you to finish onboarding. 

2. You haven't enabled online orders.
If online orders are toggled on, you will see the following mention on your Online Page.

Otherwise, you can enable it in Settings > Checkout > Accept Online Orders.

3. You haven't associated a fulfillment method to your items.

Make sure that your site items have a fulfillment method enabled (or multiple). From your Online Overview Page, go to Site Items > select an item, or bulk select mutliple items > scroll down to fulfillment > Save.

 

4. You haven't set up your fulfillment settings yet.

You'll have to set up the corresponding fulfillment method that you added to your site items, whether it's shipping, pickup or delivery. The following Support Articles should help you set this up:

• Shipping with Square Online
• Delivery with Square Online
• Pickup with Square Online

I hope this helps, but let me know if you have any questions !