Weebly Editor Down for Weebly Cloud sites?

[nzchris]

Hi everyone. 

I'm asking about the Weebly editor not loading on Cloud sites, similar to the issue posted by this user below:

https://twitter.com/Porkbun/status/175315112[Redacted]

I realise it's the weekend, no worries, just want to get an understanding of when the editor will be back working again? 

Thanks,

Chris

[RobynR]

Hey @nzchris,

Thank you for being part of the community. I'm sorry to hear about the Weebly trouble.

The Twitter link above doesn't lead to a visible thread. Could you please provide more details about your experience so that I can assist you better?

I look forward to your reply.

[nzchris]

Hi @RobynR 

Thanks for your reply. Four three days the editor has loaded on our Weebly Cloud accounts - it looks like this - https://imgpile.com/i/x8nZwu - so none of our clients in Australia and New Zealand can edit their websites. 

We always handle support for their issues and rarely involve Weebly, however this started around Thursday and cache clears, different browsers and faster internet hasn't fixed it. We believe the editing server for Weebly Cloud to be offline?

Can you please advise - all we see is https://imgpile.com/i/x8nZwu and we wait for 5-10 mins so know it's not us 🙂

Thanks, 

Chris

[RobynR]

@nzchris, thank you for sharing the screenshots.

If you've already attempted common troubleshooting measures such as clearing your cache, trying different browsers, or following the provided steps and are still facing issues, we recommend reaching out to our Weebly team directly. 

We understand that this situation can be frustrating, and we appreciate your patience.

[nzchris]

Thanks @RobynR - we did that yesterday, got "For your reference this is Case #: 89137162" 

We have been told "A team member will reply to you within 1 to 3 business days" > That's fine, we can manage the clients and their needs, but if you have any influence to mark the case as urgent, that would be much appreciated because it appears to be an account-wide issue and something we've not seen before in 7+ years of Weebly Cloud. 

Thanks, 

Chris

[swfc]

@nzchris @RobynR I am glad to have found this thread. Our team is experiencing the same issue with the editor for Cloud websites. Nearly three full days of the editors being inaccessible due to a constant loading screen. I have submitted numerous tickets, followed up on previous support threads and tried contacting through the chat. Standard chat support defers to needing to contact the Cloud support team who have yet to respond in 3 days. 

A simple acknowledgement of the issue and an estimated timeline would be appreciated yet we are met with radio silence. It truly is disappointing.

[nzchris]

@swfc @RobynR Yes, it's unfortunate it happened on a Thursday night/Friday morning US time, and I was out of the editor on Friday working on new guides/resources to upload so didn't notice until yesterday.

However, the issue does sound Weebly Cloud-wide so 1) you're not alone and 2) Weebly does fix these things eventually. I mean, we pay thousands per month for hundreds of sites and editing access, so it's a glitch that the Weebly Cloud pros can fix.

I heard from another company who uses Cloud that there was a security update which has been rolled back. I can't verify this, but keep pushing @swfc and @RobynR can also help push this to the top of Weebly's list to ensure their Cloud customers are again Weebly-tastic 🙂

Thanks everyone, I've been using Cloud for 6+ years and this is the most off-piste it has it has got, I do think it's bad timing, but yes, we need a fix tomorrow/Tuesday US time. 

[Summer2024]

Hey there @nzchris and @swfc! 

I have reached out to our Ecommerce support team to see if they could provide any type of update. Our Weebly Cloud team will be in tomorrow as they are not working during the weekend. 

I will be sure to follow up with them to start getting these issues resolved. I understand it can be frustrating when things don't work...or when you get the dreaded spinning wheel that won't stop. 

I'll be back tomorrow to provide some sort of update. Hopefully a good one 😀 i appreciate your patience. 

[nzchris]

Thanks @Summer2024, I appreciate this as we all have websites we wanna update 🙂

The issue is specific to Cloud, that I am sure of, as Weebly Pro/Ecom/Square all working fine from my research in the community.

Cloud is super popular with loyal Weebly-lovers - please don't forget about us as Square/Block grows 🙂 We'd love a support channel beyond the ticket, given some of our bills are fairly big per month (we do about US$30k a year in hosting fees, and are happy to pay it, dreaded spinning wheel and all!). I know lots is happening at Weebly but for the volume of Cloud sites live and serving the world, we want to make sure the Cloud admins can rely on a channel. I understand the weekend, no issue, but M-F I am sure there are Weebly-tastic support channels that could be there for sudden issues like these. 

Thanks and have a great evening 🙂

Chris

[Summer2024]

Hey there @nzchris and @swfc! 

Our engineers are very aware of the editor not working for Weebly Cloud users and are on it this morning to start working on a fix. 

While we don't have an ETA, I will be sure to come back to this thread and provide any updates as we receive them. Thanks so much for your patience! 

[nzchris]

Thanks @Summer2024 we all appreciate this. 

[Summer2024]

Hey there @swfc and @nzchris! 

Good news, your weebly editors should be back up and running! Please let me know if you encounter any issues. 

[nzchris]

It is!! Thank you so much!! Can you advise if there's any phone support for Cloud customers aka the resellers (e.g. the ones who pay those montly invoices!). And is Cloud part of the July 2025 support project/deadline? Thanks again @RobynR and @Summer2024 for the support over the weekend and today!

[Ellie_]

At this time, @swfc, we do not have a separate phone queue for Weebly Cloud support. We apologize for the inconvenience and will provide feedback to our team about this. 

[nzchris]

Thanks, and let me know about "July 2025" deadline for support per Weebly's announcement. Thanks!

[nzchris1]

Hello, same issue is happening today, ticket raised via Cloud, can you please resolve? Thanks!

[nzchris1]

Hello, anyone at Weebly able to assist? Thanks!

[Ellie_]

Hi there, @nzchris1,

Thank you for reaching out about this. What browser are you using currently to edit your Weebly site?

[nzchris]

Hi @Ellie_ thanks, it's not a browser issue, something to do with an update, same issue as in Feb, thanks, support via email has been excellent, now just awaiting the fix 🙂

[swfc]

@nzchris Was informed it was a security issue with the domain. I removed the custom domain set in our Cloud platform and used a subdomain from Weeblycloud. Once that update was made, the editors are working once again. 

[nzchris]

Interesting, good to hear. Our cloud hosting isn't loading the editor for every/any site we load, so for us it's something else. Happy editing 😉