The Square App Can't Refund Orders Placed Online???

[Speedgraphic]

I often need to refund a portion of a customers order to a gift card in case they made an error or something else changed with their service.  We have lots of modifiers to our services with up-charges.  I used to do this through the Square app but lately I've been getting an error message:

"Can't Process Refund"

This payment was processed by Square Online Store.  Contact them directly to request a refund."

Ok well I used to be able to do this.  Why does it always feel like Square Online is a totally different company from the terminals and the app.  Can there be some integration here???

[JJ_]

Hello @Speedgraphic 

At this time, Partial refunds aren't possible with online orders. Our team is aware of this limitation and is working to make this experience better in the future.