Square Online: Product Categories Picture Resolution Blurry

[TCSlaguna]

So something happened in the last couple days, and the product category pictures on the front of my website are now blurry. 

I have no updated the front page of my website, I have not updated the product category images. 

I wonder what happened... 

[JJ_]

This is a very interesting report @TCSlaguna. Looking into it.

[TCSlaguna]

On the phone with Square Online customer support. They are looking into it as well. 

Thanks @JJ_ 

[TCSlaguna]

"It is a known issue. The team of engineers are working on it." 

[JJ_]

Perfect! If you need my help just @ me

[TCSlaguna]

"No expected timeframe at this time, but the team of engineers are working on it." 

[JJ_]

That's a bummer... Did you try deleting and uploading the category picture once again? Maybe with a different name to make sure that the server cache isn't just showing the old picture? @TCSlaguna

[TCSlaguna]

I have no clue if/where I saved the category pictures 😅

I'll wait and see if the engineering team can resolve it. 

Thanks for reaching out so quickly @JJ_ ! 

[TCSlaguna]

We changed the top of our page from a Main Banner to a Photo Slider. 

Then we realized that the Product Categories' pictures were no longer blurry. 

I didn't check before the change, so the engineering team may have resolved it. 

Either way, it's resolved now. Thanks @JJ_ 

[JJ_]

Glad to hear this @TCSlaguna! Thanks for following up.