(Resolved 6/28) Meta Integration Issues

[JMCStudio]

The title of this thread has been edited by a Square Moderator from the original: "Meta Connection Issues"

Hoping someone can help me here! I noticed when updating my website yesterday, my Instagram feed was not loading. To fix, I ended up disconnecting and reconnecting and today I am getting an error message:

"Insufficient Developer Role: Insufficient developer role"

How can I get this fixed? My products are supposed to sync with my Instagram store which is clearly not happening. Please help so I can get my inventory accurate on all parties to continue selling.

Thank you!

[_Violet · Accepted solution]

Hi all, thank you for your patience here 🙏

As of today, Meta has reinstated our application and all services relying on Meta (Instagram + Facebook integrations) are now working as expected. I know that some of you may have disconnected your Instagram and Facebook for Business integrations during this time. You can now reconnect 🙂

Please let me know if anyone is having further trouble!

[Deryn1]

Unfortunately still not working I’m afraid! 

[Deryn1 · Accepted solution]

If anyone is still having trouble, I had to remove the website access on the Instagram side first and then reconnect the account via the square dashboard (using my laptop / desk top) not via my phone. This has now resolved the issue.  

[EB3610]

I'd like to say thank you to the Square team for getting this resolved. In the future, please don't hide issues and work in the dark. Please let your customers know of the issue via email, text, etc. Please educate your staff of the issue so that when they get tickets from customers, they know what to do and what to say.

When I opened a ticket with Square, the tech pushed me to FB and FB pushed me back to Sqaure. In the process of troubleshooting and trying out various solutions by both Square and FB techs, my connection to FB was lost. In order to get it back, I had to manually disconnect all connections and redo them. During this process, I lost all my product tags on IG and FB shop. Now I have to figure out how to redo them manually. 

All this troubleshooting was unnecessary if Square had sent alerts to the customers who have Meta connection that we don't need to do anything. Just wait until we fix the issue on our side, and it will work like normal again. 

[elelem]

classic square situation. 

No care for their customer's time.