Thank you for the compliment. We have fun here and our customers seem to approve! Anyway…
I did an ICANN search on your domain. You may have thought that you transferred the domain to Square Online, but right now domain.com is still your registrar of record. Since that is the case, the problem here is probably that your name servers and such are not set correctly to point to Square. Hence your inability to find the site via the non www URL.
Before I go further, allow me to clarify a few terms here. Your domain (redranchshoppes.com) has both a registrar (domain.com) and a host for your website. Yes, Square is your site host, but that’s it — it is NOT your registrar. You can do a couple of things here.
First, go to your online dashboard > Online > Website > Domains and check the status of any pending domain name transfer. Most likely, if you did initiate that, it failed, and you might need to try again. Here’s the help document for doing the transfer. Having Square handle both is definitely more seamless, but it is not required.
Alternatively, if you want to leave the registration where it is, then you have to go to domain.com, sign in to your account, and make some changes. Here’s a link to a help article outlining the steps to connect a site registered with a third party ...
This all seems a little complicated, I know, but it is easily enough resolved. In the end, this is just caused by a little confusion about how TCP/IP (internet communication protocols) works and trust me even the experts get confused by this sometimes. It is 50-year old technology after all!
Figure out how you want to proceed and go through those steps. And please do not hesitate to reach out here if you hit a wall or need to ask questions. I’ll be watching for this post topic in my email and get back to you ASAP.
Lastly, if you want, you can unpublish your site now. I don’t need to see that anymore.
Hi @redranchshoppes. That’s pretty odd. My Square Online website uses both interchangeably. Can you please post the URL of your website?
Thanks,
Kim,
I’m out with friends tonight. But I’ll look at this in the morning. Can you please publish the site again of you see this before morning. I’ll get back with you as soon as I can.
Thank you for the compliment. We have fun here and our customers seem to approve! Anyway…
I did an ICANN search on your domain. You may have thought that you transferred the domain to Square Online, but right now domain.com is still your registrar of record. Since that is the case, the problem here is probably that your name servers and such are not set correctly to point to Square. Hence your inability to find the site via the non www URL.
Before I go further, allow me to clarify a few terms here. Your domain (redranchshoppes.com) has both a registrar (domain.com) and a host for your website. Yes, Square is your site host, but that’s it — it is NOT your registrar. You can do a couple of things here.
First, go to your online dashboard > Online > Website > Domains and check the status of any pending domain name transfer. Most likely, if you did initiate that, it failed, and you might need to try again. Here’s the help document for doing the transfer. Having Square handle both is definitely more seamless, but it is not required.
Alternatively, if you want to leave the registration where it is, then you have to go to domain.com, sign in to your account, and make some changes. Here’s a link to a help article outlining the steps to connect a site registered with a third party ...
This all seems a little complicated, I know, but it is easily enough resolved. In the end, this is just caused by a little confusion about how TCP/IP (internet communication protocols) works and trust me even the experts get confused by this sometimes. It is 50-year old technology after all!
Figure out how you want to proceed and go through those steps. And please do not hesitate to reach out here if you hit a wall or need to ask questions. I’ll be watching for this post topic in my email and get back to you ASAP.
Lastly, if you want, you can unpublish your site now. I don’t need to see that anymore.
Kim,
No do not do the transfer again if it says it is successful. There’s no need. Maybe Square also uses domain.com as a third-party registrar. Let’s try a few other things.
Here is a link to the help document for troubleshooting your domain using Square Online.
Here is another about Manage Records for Square Online Domains.
Start with the steps outlined in those. If that doesn’t work, most likely you’ll need to contact customer support, which I’d recommend doing by phone. But before you do, I’ll tag a moderator here so that they can see what has been going on along with any notes to give them an idea of where to pick up.
@redranchshoppes Before you do anything in my previous post, do this.
Go to your online dashboard > Online > Website > Domains. Click on Manage to the right of your domain, then select Manage domain.
Scroll down to the section for DNS Records, and at the bottom you’ll see “Reset DNS records.” Click this and follow any instructions. This will erase your A and HTTP302 DNS records (don’t ask!) which should reenable your www as well as other types of URL pointers.
Then go to your browser and try again. Let me know, but I think this will do what you want. I did not realize that Square domains had this capability until just the very moment!
