Our customers Are Unable to Complete Checkout in the Store on oue Weebly Website

[guin_b]

Our customers report that they are unable to complete a transaction on our Weebly webstore. I went in and attempted to process a test transaction and yes, they are correct: I get all the way to Review and Submit Order, click the Place Order button and get an endless spinning wheel. The transaction eventually times out, but there is no error message displayed.

[Gold · Accepted solution]

HI, the primary platform is Square, since the "Weebly" sites were grandfathered in, you would need to contact support.

If you need help with your Square account please contact the Square Customer Success team directly. The team is available through live chat and by phone. The support number is 1-855-700-6000 and team members are available from Monday to Friday, 6am to 6pm, PST.