I appreciate all the hard work and effort that is going into improving and updating the online store. There are some things are still lacking in online ordering. Small, one at a time changes that don't impact us right now is the least of most people's concern.
Here's a list I have going that I add to when I see something lacking on any front for the online ordering:
- We'd love to be able to undo marking something as "picked up" - too many accidents on this
- I'd love to be able to search orders on the Square app on the iPad (ie by name of the customer on the order)
- I'd love for it to sort by pickup time on the Square app on the iPad - right now it's a hot mess and we're making drinks out of order.
- Separate pickup and delivery online as a fulfillment method, not just the individual enabling method as introduced recently.
- I'd love the addition of curbside info - car make and color, allowing them to reply to the text as "here" so they don't have to call us but it will update on the app.
- We use KDS for our kitchen and lunch orders - but when they order online the KDS isn't reading the pickup time or date for the order. Not sure whose side this would be on.
- Upcoming orders. We're having a problem with this because of stock and pastries. Upcoming orders don't print, we don't see them, etc. so we aren't able to pull the pastries and because we can still sell things that are "out of stock" on the register, we oversell items and it's an issue.
- Toast POS doesn't allow "out of stock" items to be sold on the register in-store. Might be nice to allow enabling of this feature so we don't oversell items.
Are these things on the burner for future updates? We're getting frustrated and it's hard to find workarounds. Happy to talk to somebody on the phone at any time - please reach out.
Ideally all of these bugs and feature requests would get logged in a db (I'm sure they are anyway) and users would be able to look them up and see status/progress.
Getting generic, "Nothing yet folks, but thanks for the feedback" is not satisfying or helpful in the least.
