Oops something went wrong -

[Thehgalleria]

I made an online sale yesterday, 3/15/2021. I keep getting “oops! Something went wrong! Go back to transaction “

[ryanwanner]

Hello @Thehgalleria !

Are you seeing this on your end? On the dashboard or Point of Sale? Or is the customer seeing it on their end?

If you're seeing it, there is a chance that the customer cancelled the order, taking it out of your transactions list.

Check out the Orders section of your web dashboard: you can choose to look at all orders. If it's listed here then it is an active transaction: try clicking on the three blue dots on the right to view it here.

If it's on the customer side, that usually has to do with a missed modifier. Its disturbingly easy for customers to tap Add to Cart before the website fully loads the item. Have them double-check their order for any missing modifiers--tell them to be patient and wait for the site to fully load before adding to the cart.

Let us know if this works or not! We'll keep digging if no!