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NooriGR
‎11-26-2024 01:12 PM

Online order kitchen printer tickets show REGULAR

Suddenly our SQ online orders kitchen tickets show REGULAR in every items line. It happened since a week or two ago.

How can I remove REGULAR in the tickets?

I tried kitchen printer profile and each menu names on website.

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Donnie-M
Square Champion
‎11-27-2024 05:00 AM

Best Answer

@NooriGR Regular is usually the variation name when you have only 1 variation and add a 2nd one and do not rename the first one.  I would try deleting the variation name on any items with only 1 variation and see if that changes anything.  Can you post a photo of the ticket?

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
Breaker of Things

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus

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Donnie-M
Square Champion
‎11-27-2024 05:00 AM

Best Answer

@NooriGR Regular is usually the variation name when you have only 1 variation and add a 2nd one and do not rename the first one.  I would try deleting the variation name on any items with only 1 variation and see if that changes anything.  Can you post a photo of the ticket?

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
Breaker of Things

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus
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ParadisePoké
‎11-29-2024 06:31 AM

I'm having the same issue. Can't get to the bottom of this and Square hasn't been helpful. Any insight would be appreciated. 

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