New item not showing in assigned category

[ARC3Creatives]

The title of this thread has been edited by a Square Moderator from the original: Added item, can reach directly, but not showing in category on webiste

Hello, I added a new item to my site and can get to the item with the direct link.  However, it is not appearing in the category I assigned it on the website. I have checked it in detail against the other items in that category and they look exactly the same. How do I get it to show on my website?

[TCSlaguna]

Hi @ARC3Creatives 

I know Square is aware of the challenges that sellers are facing with categories and is actively working to address many of those challenges. While there is currently no estimate on when it will be fixed, input from sellers like you (and me) help to surface these challenges and get them addressed as soon as possible. 

Please let me know if you face other issues or have other concerns. 

[frances_a]

Hello @ARC3Creatives 

We appreciate you bringing this to our attention. 

I wanted to check in and make sure this issue has been resolved. If you are still experiencing this, please let me know and share your website address so I can take a look.

Additionally, if you can share a few example of items that you have observed this behavior with and which categories they belong to, I'd appreciate it. 

Thank you.