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Never received Magstrip reader, no retail store nearby

Ordered a magstrip reader 3 months ago, but I never received anything, I tried to contact customer support, but it failed everytime. 
I need to launch my private practice, created a square account, checked all the possible ways to get this reader... nothing works and there are not retail store nearby. 
I am living in Prague - CZECH REPUBLIC. 
Any help is more than welcome. 

Vincent

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