Hi @nichotroye7108. I need clarification on your question. Here’s why.
At this time, Square Online only lets you take orders for digital items. It does not give you a way to automatically send those digital items to the customer — you must email those manually. Therefore, you have no limit to how many digital files you send to fulfill the request.
When you say ‘it doesn't appear to let me add any more than two items for digital’ I’m unsure to what you are referring. Could you please send a screen shot showing me exactly where it doesn’t let you add more than two items for digital? I’ve done a quick test and can add as many digital items for sale as I want, so I must be misunderstanding or looking in the wrong place.
Hopefully after your answer we can get this resolved quickly!
Regards,
No worries about the picture. Your explanation was spot on! Bravo!
I did some checking. First I was able to add 4 digital items to my library. So I know that is possible.
Second I checked Square Help for Square Online and for Digital Item types. There is no mention that you have to upgrade plans to have more than two digital items in your item library.
This leads me to strongly believe your account internals are messed up somehow. So all I can now tell you to do is get on the phone with the Square Customer Success team. Tell them that after you add two Digital type items to your library, the option to add more digital items disappears. They can get to your dashboard and verify that and then most likely they will escalate your problem to the engineers.
I wish you the best of luck for a speedy and satisfactory resolution. I’m sorry I’ve run out of tools in my toolbox!
