(Resolved 6/28) Meta Integration Issues

[JMCStudio]

The title of this thread has been edited by a Square Moderator from the original: "Meta Connection Issues"

Hoping someone can help me here! I noticed when updating my website yesterday, my Instagram feed was not loading. To fix, I ended up disconnecting and reconnecting and today I am getting an error message:

"Insufficient Developer Role: Insufficient developer role"

How can I get this fixed? My products are supposed to sync with my Instagram store which is clearly not happening. Please help so I can get my inventory accurate on all parties to continue selling.

Thank you!

[_Violet · Accepted solution]

Hi all, thank you for your patience here 🙏

As of today, Meta has reinstated our application and all services relying on Meta (Instagram + Facebook integrations) are now working as expected. I know that some of you may have disconnected your Instagram and Facebook for Business integrations during this time. You can now reconnect 🙂

Please let me know if anyone is having further trouble!

[zder]

I am having the same issue. When I go to connect my Instagram account in the Instragram Feed section of my Square Online Site, the Instagram app (or website) opens, and my Square Online page returns an error, “Something went wrong. An error occurred when connecting to Instagram. Please try again.”

Instagrams returns an error “Insufficient Developer Role: Insufficient developer role". The Instagram Website permissions setting shows No Active Apps.

This has been going on for at least 3 days.

[FightBackCBD]

same issue, no luck fixing or finding online. It also wont let me login on the Meta for business instagram section, SO im thinking this is a Meta error.

[JPMENAGERIE]

Same issue here. It was working, and 3 days ago it just stopped connecting. I am also getting the red pop up saying there was a problem connecting when I return to the square site from instagram. 

[Lrcakes]

I’m having the same issue and messages come up on my end too!

[R3ason]

Any success so far? I'm getting the same messaging today. Tried on two different devices on different networks, with no luck.

[frances_a]

Hello all! 

This is a known issue affecting some of our Sellers. 

We are working with Meta to get this resolved as soon as possible.

[WMStudio]

Just chiming in to say that this is also happening to my square website since at least the evening of 6/13/24. The issue started just after making a change to my square product website at that time. Is there any ETA as to when this might be fixed? Thanks!

[Laurie_]

Hi @WMStudio,

[UPDATE: 5/23/24 Pacific Time] We're working closely with Meta's team to resolve these issues. From what we've been told, there are certain restrictions Meta introduced on their platform that have impacted integrations with third-party platforms, like Square.

We're in the same boat as many other platforms, waiting for the next update from Meta. Our Partnerships Team have assured us that Meta is aware of this issue and working quickly towards a solution. We expect to receive the next update from Meta's team early this week (starting Monday, June 24, PT).

We'll do our best to keep you in the loop with any updates as they are received.

[Deryn1]

Hi, can we have an update on progress please and how this can be resolved? It's really frustrating and obviously a long standing issue that is impacting a number of accounts. 

Thanks.

[_Violet]

Hi there, @Deryn1 - Our Engineering Team is still waiting for more information from Meta at this time. Unfortunately, for this issue, there aren't any workarounds 😞

We'll continue to provide updates on this issue, as we receive them. Again, we thank you for your patience and understanding during this time.

[WMStudio]

I emailed Square support about this issue last week when my Instagram feed stopped working, and then posted here to the Seller Community when I didn't hear back from Square support.

I just received the following email from Square support, which I am having trouble understanding from an end-user point of view. Can anyone clarify if there is anything we can do to fix this issue from an end-user (not developer) standpoint? I logged into Facebook Business Manager / Meta Business Suite and do not see anything regarding admin permissions.

Thanks!

---

Based on the information provided, it seems that the issue you are experiencing when trying to connect your Instagram account by clicking on the "Connect Instagram" button and entering your username or password may be related to the Admin Permission Required message.

This error occurs when the admin of a Facebook Business page or Instagram Business profile requires admin access to the Facebook Business Manager account to make changes. To resolve this, you will need to ensure that the admin permissions are set correctly via Facebook Business Manager. You can access Facebook Support for Add-on Businesses to get assistance with this issue.

Additionally, you may need to visit the Meta Business Help Center for further guidance on adding people to a business account and business assets.

You can also learn more about adding an RSS feed section to your Square Online site.

---

[Laurie_]

Hi @WMStudio, 

Unfortunately, there’s no change in our advice. We still need to wait for Meta’s team to resolve this issue on their end. Our team is in contact with them daily, but they have not yet reached a resolution. We will continue to await further updates.

Apologies for the confusion caused by the email you received. It seems the support member assisting you was not aware of the current issues with Meta, which are also affecting Instagram feeds from appearing on Square Online sites.

[Deryn1]

Hello,

Same issue in the UK. Apparently Meta has actually disabled access to the API that allowed 3rd parties to import content from connected Instagram accounts. As mentioned below, its impacting a number of 3rd party applications including WordPress. It seems to be another award winning move by Meta to be honest!....This same issue appears on multiple threads, however, Square are not connecting the dots and are providing different answers in different geographies. I had to come on US support in order to find this and see a clear response from Square. I have had this issue for over 2 weeks now!  

[frances_a]

Hello @Deryn1 👋

I'm truly sorry for the confusion caused. 

I haven't seen other threads regarding this particular issue, but did notice you commented on an older thread that mentioned similar issues, but was unrelated, as it had been posted over a year ago. 

While we try to keep related posts all in one thread, sometimes we receive multiple posts regarding a single issue and might not get them merged right away. 

We have reached out to request more information on the root cause of this issue, as well as an ETA for resolution. Meta has asked that we allow them an additional 24 hours to review the incident.

We'll continue to provide updates here once we hear more.

[Deryn1]

.

[Deryn1]

Thanks very much for your follow up. It is greatly appreciated!

Deryn. 

[trishwhandmade]

I have been running into issues trying to connect my Square online account to my Facebook (Meta) account.  Thought it was an issue with Facebook, but worked with FB support last night to have them correct the restricted accounts that were on that side.  We stepped thru the process I was doing to try and connect and they couldn't see anything on their side - said it was with Square.

I am following the steps at this link - https://squareup.com/help/us/en/article/7887-connect-square-online-with-meta-for-business

1) Get Started > Connect Meta for Business

From my dashboard, I select Online Sales Channel, and when I choose Meta for Business, I get an error message...

APP NOT ACTIVE (This app is not active right now and the app developer is aware of the issue.  You will be able to log in when the app is reactivated.)

Any help would be greatly appreciated! 

[WMStudio]

Your issue seems to be related to the issue a lot of us are having with connecting Square online accounts with Instagram (another Meta product). See this thread for more information:

https://www.sellercommunity.com/t5/Square-Online/Instagram-Connection-Issues/m-p/735121/highlight/tr...

[Laurie_]

Thank you for your response, @WMStudio!

@trishwhandmade I'm going to merge your post with the existing thread we're using to update Sellers reaching out to report this issue. It's a waiting game at this point. The last update our team received from Meta indicated that they have prioritized resolving this issue. Once we know more, we'll post an update to the thread. 👍

[aeriaclothing]

I have been trying to connect since Sunday - any updates?