(Known Issue - Resolved 1/16/24) Duplicate items listed on Online Store

[mountaindolls]

The title of this thread has been edited by a Square Moderator from the original: "same product showing on ALL pages"

I just added a new product, it is now showing up on every page in every category????!!!  Can this be fixed!!??

[TheRealChipA]

HI @mountaindolls.  Can you provide your website URL or a couple of screen shots showing this item on every page in every category?  That would help in troubleshooting and hopefully helping you find a quick resolution.

[mountaindolls]

www.mountaindolls.com 

I would insert a screen shot but does not give me the option to upload one

[BrianMan]

https://www.bigosfunandadventuresllc.com/

[BrianMan]

yes this just happened to me too

[mountaindolls]

crazy, never seen  a platform with so many problems with simple things!  I thought WIX was bad, this is worse.

[TheRealChipA]

Thanks for the website link.  Since you posted, this seller did as well.  Seems to be something going on for more than just you.  I’m tagging moderators.  @_Violet @JJ_ 

[Thistlewelly]

Thank you!!

[Thistlewelly]

delete the product then added it back, but the same thing happened. The only way is to hide it, which sucks.

[Thistlewelly]

www.thistlewellington.com for mine

[TheRealChipA]

Square briefly had this issue on their US status page as open but now it seems to be resolved. So your site should be ok now, I would think. 

[SPTECH]

I am having this issue and I was on the phone with square 3 times today and the problem still exists 

when I add an item for sale it appears 2x on the website 

here are more details.

The second “phantom” item has the same name.   It has the  same price.  It has NO photos.    It only appears in “all items”.   When looking in the category, it only shows up once.

square support fixes all the duplicates then when I list more things they are duplicated

i am out of patience !!!

[Katie_SQ]

Hi @SPTECH 👋 - Sorry to see trouble has brought you to the Seller Community!

Can you please reply with your website URL/some screenshots of the duplicates items on your website? We’d be happy to take a closer look into it for you.

[Thistlewelly]

For some reason, my website is suddenly only showing hundreds of one product on each of my pages. On the back end, it looks fine, but it's a major disruption as I was trying to host a one day sale on it today!!

thistlewellington.com

[TheRealChipA]

Hi @Thistlewelly 

Seems to be something going on for more than just you.  I’m tagging moderators.  @_Violet @JJ_  Here’s a link to another seller’s issue that sounds suspiciously like yours.  

[Thistlewelly]

I figured out that if I hide the product from view, all the others come back, but as soon as I make it available, it happens again. Going to try to delete that product and add it back to see if that solves it.

[Thistlewelly]

well, it worked the first time, now that I tried to add it back in, it messed it all up. I even deleted the product from the catalog and it's doing it again with the removed product.

[Thistlewelly]

I figured out that if I hide that one product from view, all the other products come back. I'm going to delete it and try to add it back to see if that fixes it.

[TheRealChipA]

Square briefly had this issue on their US status page as open but now out seems to be resolved. So your site should be ok now, I would think. 

[curio]

Can someone help us out?! Our square online store is showing a single item offering repeatedly across all our categories!

Our entire webshop has been replaced with this one listing over and over, please help, our customers cant order online until this is resolved. 

[TheRealChipA]

Hi @curio  This issue was reported by multiple sellers earlier. Square had it on their US status page as open but now out seems to be resolved. So your site should be ok now, I would think.