Items not showing up online

[tennytriniktr]

Hi, I have had my website over a year and in the last day, when I go to my "Items" under ONLINE it brings to me to my items in total inventory. When I create an item there, it does not show up on my website... what has changed? Why am I being redirected? Same thing for categories, I have added my item in categories and it still is not showing up...  

[ryanwanner · Accepted solution]

Hello @tennytriniktr 

Square is currently working on merging the online environment into the main Square dashboard. Currently, fulfillment settings, categories, and items have been transferred over. The transition period may be a little rough--a lot of "where'd this go?" for a bit--but I think the end result should be a streamlined setup that will eliminate a lot of confusion.

As to your issues with items not showing online, I'm wondering if somehow your default settings got switched to no online visibility at an item level. When you look through your items that aren't showing, are both the visibility and Where It's Sold sections set correctly?

With the category merge, I've seen times where category settings changed too. Check to make sure your online visibility is set up correctly on the category level too.

If that's not helping, please reply with your website address. We may be able to troubleshoot further when we see your site from a customer standpoint.

[CookieChic25]

I have been having this problem all week! Did you find a fix for it?