Items in my Item Library are missing from Square Online - where are they?

[Pao-pao]

The title of this post has been edited from the original: New Store is missing a full category of my products

I'd like to migrate to (publish) the new store, but when I preview it it is missing an entire category. I made the new category and moved some items into it (in my current store) almost 2 weeks ago, but they don't show in the new version. How do I know they will be there if I publish the new store? Who can I talk to about this discrepancy between the current and new store?

[#2]

Hello and thank you for posting in the Seller Community, @Pao-pao! 👋

There are a few things that will prevent your item from being visible on Square Online - these tips should help get you pointed in the right direction.

One thing I've seen that will prevent items in your Square Item Library from showing up in your Online Store is applying a variable price to an item. Because variable-priced items are currently not supported on the Online Store, you'll see this message at the bottom of your Edit Item screen while editing the item in your Square Item Library:

Another reason items could be missing from your Square Online site is if they are currently listed as Unavailable or Hidden in the Item Library section of your Square Online site. This is what you would see when editing the item within the website editor if your item is not marked as Visible: 

If you have multiple locations, you'll want to make sure that the items you want to appear on your Square Online site are made Available at the location synced to your Square Online site. Even if you only have one location, if the item is not Available at your location, you'll see this message when editing your item (you can manage availability by clicking the link to edit the item in your Square Online Overview Page):

This is the message you'll see in your Square Online Dashboard when editing an item:

Within your Square Sync settings, you have the ability to enable or disable the option to Mark newly imported items as “Unavailable” online. If this setting is enabled, your items will not be Visible when you add them to your Item Library:

One more thing you can look into is whether you've set a quantity in the Stock column of the Variations section when editing an item. This can affect whether your item appears on your website:



If this didn't quite get you where you needed to be, please don't hesitate to reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.

[Valentina · Accepted solution]

Hello and thank you for posting in the Seller Community, @Pao-pao! 👋

There are a few things that will prevent your item from being visible on Square Online - these tips should help get you pointed in the right direction.

One thing I've seen that will prevent items in your Square Item Library from showing up in your Online Store is applying a variable price to an item. Because variable-priced items are currently not supported on the Online Store, you'll see this message at the bottom of your Edit Item screen while editing the item in your Square Item Library:

Another reason items could be missing from your Square Online site is if they are currently listed as Unavailable or Hidden in the Item Library section of your Square Online site. This is what you would see when editing the item within the website editor if your item is not marked as Visible: 

If you have multiple locations, you'll want to make sure that the items you want to appear on your Square Online site are made Available at the location synced to your Square Online site. Even if you only have one location, if the item is not Available at your location, you'll see this message when editing your item (you can manage availability by clicking the link to edit the item in your Square Online Overview Page):

This is the message you'll see in your Square Online Dashboard when editing an item:

Within your Square Sync settings, you have the ability to enable or disable the option to Mark newly imported items as “Unavailable” online. If this setting is enabled, your items will not be Visible when you add them to your Item Library:

One more thing you can look into is whether you've set a quantity in the Stock column of the Variations section when editing an item. This can affect whether your item appears on your website:



If this didn't quite get you where you needed to be, please don't hesitate to reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.

[redhenlex]

UGH. I am hating the Weebly site more and more. Ever since we were ported over in February, it's been one headache after the next. It is SO much harder to manage than the old system, which we used for years. I CANNOT get an item that I've added to the website to be available! I've cleared cookies, I've published the site, I've updated inventory counts. What could I be doing wrong? Please help.

[redhenlex]

Follow up:  The item only appears as available if I change the fulfillment to "shipping" -- but I don't want to ship it, I want it to be available for pick-up.  What's up with that?

[jmarquis]

The square online store has been a nightmare today.  When I originally set up my store, it was smooth.  I'm selling 3 different shirt styles.  Each has the same 7 variations.  The variations for each shirt is the same price.

All the settings are the same, but only 1 item allows me to add to cart.

[ram_chandra24]

Are you able to push your item to different social media site as well, how can this be accomplished. Thank you 

[Hrtsz]

Hello! I had the same problem. If I select shipping, my items show as available. I want to be able to do pickup. How can I show my items available with the pickup option?

[sayra]

Welcome to our Seller Community! 

Can I please get your website URL and the name of the items that are not showing up as available? I'd be happy to take a look at the fulfillment properties and double-check it's set up. 

Lastly, have any of the suggestions on this thread helped you? @Hrtsz

[ReadKidLit]

I am having the same issue.  It will appear as available just when I have my items set for shipping.  I do not want shipping as an option.

[LittleMiss]

Hi there,

Did you end up working this out? Same problem here and gone through all the troubleshooting and can't get it to be available! Incredibly frustrating and a total waste of time. First time it has happened after using the website for about a year. 

[zeroorlando]

By some wizardry, it might s working properly again. I don’t know if I did something, or someone at Square did something, but my items are showing available for purchase again. Sorry I can’t be if more help as to what fixed it.

[taylorcashdan]

YES! I found a fix. @LittleMiss @cyrilfb1 @Hrtsz see below.

At some point, and without announcing so, they added a "Shipping" section on the Weebly side's settings. 

So, here are the steps I used to remedy:

1. Login via Squareup.com
2. Click "Online" on my left panel
3. Toggle the "Settings" dropdown
4. Click "Shipping"
5. Add/edit an address in this space because for some reason it never carried it over from Square
6. Then go check your items

Weebly has a separate set of shipping and address settings that don't port over from Square, thus breaking the online store.

@Joe @AshleyK @JustinC see fix noted above. The original reply from Ashley is great for the Square side of things. But the above addresses the Weebly side. I highly recommend outreach to current Square users who had their stores pre-Weebly merger because there are likely MANY store owners who've seen a decrease in sales because the shipping functionality wasn't working--who knows how many orders I lost before I noticed this was a problem.

[LittleMiss]

You are a legend!!! Problem solved. 
I’d hate to add up the hours I spent trying to fix this. 

[cyrilfb1]

When I look at inventory in either square.com dashboard inventory or in the weebly online items there are no such things as Start Tracking Item Inventory,  Select a Location, Track Stock

Obviously, they cannot be select.  Can someone actually show  or tell me where these are?

We need to make this stuff available online soon!  Also yes, the inventory is set to 20 on both the square dashboard side and the weebly store side.  The items are only to be sold thru the online store.

[cyrilfb1]

also none of the other suggestions have helped. 

[JustinC]

Hey @2cyrilfb1 - if none of the suggestions above helped, you need to call our CS team during normal biz hours so they can take a look. 

[NGowen]

I need help. We are having a memorial and I've tried updating from weebly and square. I'm in desperate need for someone to help today!

[Joe]

Hi there, @NGowen! - so sorry to hear about the trouble. We are here to help! What specific issue are you running into?

For expedited assistance, you can also reach out to our Support Team here directly. 

[anichols]

My inventory is updated and it still says unavailable..Any ideas?

[isabelle]

Hey @anichols! Welcome to the Seller Community 🎉

What's your site URL so we can take a look? 

[MartinRoss]

And after doing this does it take days to show stock??

[AshleyK]

@MartinRoss Welcome to the Seller Community!! Inventory updates only take hours to days if you are uploading a really large item library from Square Dashboard.

[jschiroo]

The piece this answer is missing is setting up shipping & delivery for the store: Settings -> pick up and delivery. This has to be completed before items will be available.