Items in my Item Library are missing from Square Online - where are they?

[Pao-pao]

The title of this post has been edited from the original: New Store is missing a full category of my products

I'd like to migrate to (publish) the new store, but when I preview it it is missing an entire category. I made the new category and moved some items into it (in my current store) almost 2 weeks ago, but they don't show in the new version. How do I know they will be there if I publish the new store? Who can I talk to about this discrepancy between the current and new store?

[#2]

Hello and thank you for posting in the Seller Community, @Pao-pao! 👋

There are a few things that will prevent your item from being visible on Square Online - these tips should help get you pointed in the right direction.

One thing I've seen that will prevent items in your Square Item Library from showing up in your Online Store is applying a variable price to an item. Because variable-priced items are currently not supported on the Online Store, you'll see this message at the bottom of your Edit Item screen while editing the item in your Square Item Library:

Another reason items could be missing from your Square Online site is if they are currently listed as Unavailable or Hidden in the Item Library section of your Square Online site. This is what you would see when editing the item within the website editor if your item is not marked as Visible: 

If you have multiple locations, you'll want to make sure that the items you want to appear on your Square Online site are made Available at the location synced to your Square Online site. Even if you only have one location, if the item is not Available at your location, you'll see this message when editing your item (you can manage availability by clicking the link to edit the item in your Square Online Overview Page):

This is the message you'll see in your Square Online Dashboard when editing an item:

Within your Square Sync settings, you have the ability to enable or disable the option to Mark newly imported items as “Unavailable” online. If this setting is enabled, your items will not be Visible when you add them to your Item Library:

One more thing you can look into is whether you've set a quantity in the Stock column of the Variations section when editing an item. This can affect whether your item appears on your website:



If this didn't quite get you where you needed to be, please don't hesitate to reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.

[Valentina · Accepted solution]

Hello and thank you for posting in the Seller Community, @Pao-pao! 👋

There are a few things that will prevent your item from being visible on Square Online - these tips should help get you pointed in the right direction.

One thing I've seen that will prevent items in your Square Item Library from showing up in your Online Store is applying a variable price to an item. Because variable-priced items are currently not supported on the Online Store, you'll see this message at the bottom of your Edit Item screen while editing the item in your Square Item Library:

Another reason items could be missing from your Square Online site is if they are currently listed as Unavailable or Hidden in the Item Library section of your Square Online site. This is what you would see when editing the item within the website editor if your item is not marked as Visible: 

If you have multiple locations, you'll want to make sure that the items you want to appear on your Square Online site are made Available at the location synced to your Square Online site. Even if you only have one location, if the item is not Available at your location, you'll see this message when editing your item (you can manage availability by clicking the link to edit the item in your Square Online Overview Page):

This is the message you'll see in your Square Online Dashboard when editing an item:

Within your Square Sync settings, you have the ability to enable or disable the option to Mark newly imported items as “Unavailable” online. If this setting is enabled, your items will not be Visible when you add them to your Item Library:

One more thing you can look into is whether you've set a quantity in the Stock column of the Variations section when editing an item. This can affect whether your item appears on your website:



If this didn't quite get you where you needed to be, please don't hesitate to reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.

[ashc]

Hi @barbarashirkey and welcome to the Community.

I moved your post to a more relevant thread because the one you commented on was 4 years old and pertained to our old online store.

There's troubleshooting listed in this thread as well as a link to our direct Support Team. 

[jocarro32]

did you ever get it resolved? I'm going crazy with this

[Joe]

Hi there, @jocarro32 - so sorry to hear this trouble is continuing for you. If you've tried the above troubleshooting to no success, we would recommend flagging your items issue over to our Support Team directly. They can help get this solved for you.

[danceatyourwhym]

I had to play with fulfillment options (e.g. pickup or ship, etc.) to finally solve the issue. I also emailed customer service... although they replied after a day or two

[samissweets]

After spending several hours trying to resolve this myself I finally hit the jackpot! Go to your categories section - scroll down to "Availability" section and click during all regular business hours - my items are only available for pick up/delivery so I have my business hours set to open 24/7. Hope this helps!

[MonacanHS]

I have several items with inventory in stock that are showing up as Not Available in the online store.

[JustinC]

Hi @MonacanHS - Sorry to hear. Did the items on your site of a sudden start showing unavailable? 

I moved you to a thread where Ashley posted a few pointers. Can you confirm that inventory tracking is enabled for your items? 

[Jtowne]

having this same problem

[jocarro32]

same problem!!!

[Finebeautyco]

I set everything up through square online - although when I preview/publish my page all my products show up as “Not Available” can someone please help me with this ?

[Finebeautyco]

Whoever moved my comment I saw this thread and it doesn’t help at all

[jgcarver]

[ashc]

Hi @jgcarver and welcome to the Community.

I moved your post to one of the existing threads where we addressed this issue.

Please check out the Best Answers for settings to check to make sure they show as available.

[jgcarver]

Working now. It was my error with the pick up location not entered. 

[thefarmstoreatw]

All of my items are showing unavailable? how do I fix this to make the all available?

[ashc]

Hiya @thefarmstoreatw and welcome to the Community.

I moved your post to an existing post that answers this question already.

Check out the answers above to make sure you have everything set up correctly to show as available!

Here's another thread here as well.  In the future, don't hesitate to search your question/issue first as it's most likely already answered within the Community or Support Center to get your quickest answer!

[SurreyCats]

Our ONLINE store has been working great for several months up until now. I entered a few new items yesterday. When I then checked the live store itself, the item shows "not available". I then checked other existing items and they are "not available" either!! I made sure that the sync with Square is on. I republished the site. Made sure that all items are marked available - but noting helped. I did no changes to any other area on the site other than adding a few items. HELP - we need up and running again. Thank you! https://surreycats.square.site/ 

[SurreyCats]

A miracle! It fixed it self overnight!!

[cchapman3]

I have created a new online store through Square. Everything works except for the Add to Cart Button. Where it is supposed to be it just says "not available". How do I fix this?

[isabelle]

Hey @cchapman3! ✨

Thanks for posting in the Seller Community and welcome 🎉

Have you published your site yet? What is your URL?

Please take a look at our two best answers regarding this issue. Hopefully one of those will resolve the error and get you up and running. Thanks! 

[kcarter]

I marked all of my items as visible.