Items in my Item Library are missing from Square Online - where are they?

[Pao-pao]

The title of this post has been edited from the original: New Store is missing a full category of my products

I'd like to migrate to (publish) the new store, but when I preview it it is missing an entire category. I made the new category and moved some items into it (in my current store) almost 2 weeks ago, but they don't show in the new version. How do I know they will be there if I publish the new store? Who can I talk to about this discrepancy between the current and new store?

[#2]

Hello and thank you for posting in the Seller Community, @Pao-pao! 👋

There are a few things that will prevent your item from being visible on Square Online - these tips should help get you pointed in the right direction.

One thing I've seen that will prevent items in your Square Item Library from showing up in your Online Store is applying a variable price to an item. Because variable-priced items are currently not supported on the Online Store, you'll see this message at the bottom of your Edit Item screen while editing the item in your Square Item Library:

Another reason items could be missing from your Square Online site is if they are currently listed as Unavailable or Hidden in the Item Library section of your Square Online site. This is what you would see when editing the item within the website editor if your item is not marked as Visible: 

If you have multiple locations, you'll want to make sure that the items you want to appear on your Square Online site are made Available at the location synced to your Square Online site. Even if you only have one location, if the item is not Available at your location, you'll see this message when editing your item (you can manage availability by clicking the link to edit the item in your Square Online Overview Page):

This is the message you'll see in your Square Online Dashboard when editing an item:

Within your Square Sync settings, you have the ability to enable or disable the option to Mark newly imported items as “Unavailable” online. If this setting is enabled, your items will not be Visible when you add them to your Item Library:

One more thing you can look into is whether you've set a quantity in the Stock column of the Variations section when editing an item. This can affect whether your item appears on your website:



If this didn't quite get you where you needed to be, please don't hesitate to reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.

[Valentina · Accepted solution]

Hello and thank you for posting in the Seller Community, @Pao-pao! 👋

There are a few things that will prevent your item from being visible on Square Online - these tips should help get you pointed in the right direction.

One thing I've seen that will prevent items in your Square Item Library from showing up in your Online Store is applying a variable price to an item. Because variable-priced items are currently not supported on the Online Store, you'll see this message at the bottom of your Edit Item screen while editing the item in your Square Item Library:

Another reason items could be missing from your Square Online site is if they are currently listed as Unavailable or Hidden in the Item Library section of your Square Online site. This is what you would see when editing the item within the website editor if your item is not marked as Visible: 

If you have multiple locations, you'll want to make sure that the items you want to appear on your Square Online site are made Available at the location synced to your Square Online site. Even if you only have one location, if the item is not Available at your location, you'll see this message when editing your item (you can manage availability by clicking the link to edit the item in your Square Online Overview Page):

This is the message you'll see in your Square Online Dashboard when editing an item:

Within your Square Sync settings, you have the ability to enable or disable the option to Mark newly imported items as “Unavailable” online. If this setting is enabled, your items will not be Visible when you add them to your Item Library:

One more thing you can look into is whether you've set a quantity in the Stock column of the Variations section when editing an item. This can affect whether your item appears on your website:



If this didn't quite get you where you needed to be, please don't hesitate to reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.

[ashc]

Hey @DeightPTO,

I moved your post to an existing thread where some other sellers had the same issue.

Check out @AshleyK's Best Answer as well as the comments in the thread as it seemed to have solved this for the other sellers. 

[KelleyJohns]

Where is this thread?

[Valentina]

Hi there @KelleyJohns - and welcome to the Seller Community ✨

Sorry to hear about the item visibility troubles! 
If the steps outlined above in my Best Answer didn't get you where you need to be, try referring to this Support Center article.

If you're still unable to pinpoint the issue, our Support team can take a look at your account with you to help a shine light here, as they are able look at your account alongside you. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

[enhancetr]

Help: on my website my checkout button says Not Available

[isabelle]

Hey @enhancetr!

Please take a look at the best answer in this thread.

[SandGAL]

I had a similar issue and tried everything that I could think of. I wanted certain items available for Pickup, but whenever I went to purchase the item it came up as saying it was "Not Available" even though I had added stock, made sure it was visible, and selecting which fulfillment option I wanted when listing the product. 

After calling Customer Support, I was able to get the answer that I needed.

Step by step:

-Log in to Weebly

-Scroll down to Online and select

-Under Overview, go to Settings and click on it

-In the dropdown menu of Settings, click on Pickup & Delivery

- Make sure that "Accept Pickup Orders" and "Accept Delivery Orders" are toggled on (blue is showing) as you prefer.

It seems simple now that I was walked through it, but there was a lot of digging first. Hope this helps someone else too! 

[nika]

Thank you for sharing @SandGAL! 👏

[rootsdover]

We are experiencing the same issue during a new product launch. We have been using the Square/Weebly online store for nearly a year and this has never once been a problem. Each item is VISIBLE, in stock (on square and weebly), available for shipping, our store is accepting orders, our hours are updated, the site has been published, we have under 25 items including variations, literally have spent three hours today reviewing every single possible option and not a single thing will make our items available. The "solved" response in this thread is not fixing the problem. I have tried every single suggestion in this thread. Nothing is making these items show up as available from the weebly check out. This is the only way our business is making money right now and we have a huge product launch today. Please help, it's so frustrating to see all these other businesses begging for proper help and a system without these impossible bugs.

[ashc]

Hey @rootsdover and welcome to the Community.

Thanks for listing what you already tried. Did you make sure there's a fulfillment option marked for each item? 

That's another troubleshooting step in this thread I didn't see mentioned in your post. 

[Ben-MER]

I'm going to lose my mind!

I have all my inventory items set up with stock, stock tracking and low stock alerts.

Items are all "available"

Pickup - all set up correctly.

On the online section, all items show no stock.

When I click into the stock section it shows the stock levels originally set up in items in the square dashboard.

I have tried adding stock to the online platform and still shows no stock.

Of course, this is making the site say everything is unavailable.

Can someone let me know what I'm doing wrong... hopefully, it is an embarrassingly easy fix!

[isabelle]

Hey @Ben-MER ✨

Thanks for posting in the Seller Community and welcome 🎉

Please take a look at the best answer in this thread. Let us know if this resolves your issue! ✨👩🏼‍💻

[Mollys_Creole_K]

The items on my site are showing unavailable although I’ve made them visible and designated fulfillment. This just happened all of a sudden. 

[isabelle]

Hi @Mollys_Creole_K!

Welcome to the Seller Community ✨

Were they available before? Can you take a look at the best answer in this thread? Does that resolve your issue? Let me know if not! 

[Trinity-MMA]

I just battled this for ages and got to page 6 without a great answer. Here is my resolution:

The issue was in pick up settings not being completed.

Settings - pick up and delivery - Edit location.

All the stock pointed to a location that wasn't completed yet. This resolved not being available on pick up.

[aliciavr6]

I am trying to set up a square site, solely as a password protected wholesale ordering site. I synced products from my store’s POS, but they’re showing “not available”. I’ll remove the password protection temporarily so I can get help! Glitz-wholesale.com

 

[aliciavr6]

Ugh nevermind. I didn’t finish setting up pick up and delivery settings. All is well!

[isabelle]

Happy to hear that @aliciavr6! Well - not that you had trouble with the settings but that all is well! ✨

Thanks so much for circling back to let us know this was resolved. We hope to see you around the Community! 🤓

[aliciavr6]

Okay, another question. @isabelle How can I have different pricing on my site (than in POS) but still sync products and, more importantly, inventory? Is it possible without the customer having to input a discount code?

[isabelle]

Sale price does not sync between Square Online and your POS/item library, so you will be able to have different pricing @aliciavr6. You can take a look here to see exactly what does and does not sync. 

[aliciavr6]

@isabelle Perfect, thank you!

[isabelle]

You're welcome @aliciavr6! ✨👩🏼‍💻