Hello and thank you for posting in the Seller Community, @Pao-pao! 👋
There are a few things that will prevent your item from being visible on Square Online - these tips should help get you pointed in the right direction.
One thing I've seen that will prevent items in your Square Item Library from showing up in your Online Store is applying a variable price to an item. Because variable-priced items are currently not supported on the Online Store, you'll see this message at the bottom of your Edit Item screen while editing the item in your Square Item Library:
Another reason items could be missing from your Square Online site is if they are currently listed as Unavailable or Hidden in the Item Library section of your Square Online site. This is what you would see when editing the item within the website editor if your item is not marked as Visible:
If you have multiple locations, you'll want to make sure that the items you want to appear on your Square Online site are made Available at the location synced to your Square Online site. Even if you only have one location, if the item is not Available at your location, you'll see this message when editing your item (you can manage availability by clicking the link to edit the item in your Square Online Overview Page):
This is the message you'll see in your Square Online Dashboard when editing an item:
Within your Square Sync settings, you have the ability to enable or disable the option to Mark newly imported items as “Unavailable” online. If this setting is enabled, your items will not be Visible when you add them to your Item Library:
One more thing you can look into is whether you've set a quantity in the Stock column of the Variations section when editing an item. This can affect whether your item appears on your website:
If this didn't quite get you where you needed to be, please don't hesitate to reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.
Hello and thank you for posting in the Seller Community, @Pao-pao! 👋
There are a few things that will prevent your item from being visible on Square Online - these tips should help get you pointed in the right direction.
One thing I've seen that will prevent items in your Square Item Library from showing up in your Online Store is applying a variable price to an item. Because variable-priced items are currently not supported on the Online Store, you'll see this message at the bottom of your Edit Item screen while editing the item in your Square Item Library:
Another reason items could be missing from your Square Online site is if they are currently listed as Unavailable or Hidden in the Item Library section of your Square Online site. This is what you would see when editing the item within the website editor if your item is not marked as Visible:
If you have multiple locations, you'll want to make sure that the items you want to appear on your Square Online site are made Available at the location synced to your Square Online site. Even if you only have one location, if the item is not Available at your location, you'll see this message when editing your item (you can manage availability by clicking the link to edit the item in your Square Online Overview Page):
This is the message you'll see in your Square Online Dashboard when editing an item:
Within your Square Sync settings, you have the ability to enable or disable the option to Mark newly imported items as “Unavailable” online. If this setting is enabled, your items will not be Visible when you add them to your Item Library:
One more thing you can look into is whether you've set a quantity in the Stock column of the Variations section when editing an item. This can affect whether your item appears on your website:
If this didn't quite get you where you needed to be, please don't hesitate to reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.
that link and your store seem to be on Weebly, not a Square online store. So I don't know if the issue is what Weebly is seeing in their setting or on your dashboard on Weebly, or if it is the data it is pulling from Square. @katieand, you have any input on this as I don't have any experience with a Weebly store.
This is what I'm seeing- first, on my Square dashboard, my products (the events) are listed as available at all locations, with inventory. There's a link to the Online Store:
When I click on the Online Store link, it takes me to Weebly, where I'm clicking on the Manage Store link:
There, I can see that my products have no inventory, and when I click on the individual items, I see the "Marked as unavailable" message, and no inventory. The link doesn't go back to Square:
Mostly, I just need to know what I need to do to make those classes available so I can start getting people registered. It automatically took me to Weebly to set up an online store, there wasn't any other option given- I'm not trying to integrate a previous Weebly store with Square.
Hello - I'm having a similar problem, but only when I try to order on my phone. It works just fine on my computer, strangely. When I try to place an order with my phone, it comes up "Pickup at the chosen location is currently available." I've changed the setting Helen mentioned, but that didn't work.
