Is there a way to set up an automatic PDF digital file download after the customer has purchased?

[GTHhomestead]

I have some digital products that I would like to add to my shop and I know there is an option to add them but the way for people to receive them is an extra step I'd like to take out of the equation. Right now the only thing that I have noticed works is... the customer orders the digital file and a confirmation email is sent to them saying they will receive their file in another email. This sends me an email showing I have an order and then I have to go collect the customers email from the order, create a new email to them, add the attached file and then send it to the paying customer. I feel like this takes extra steps that could be avoided as well as makes the customer wait longer than necessary to receive their file. I would love to know if there is another way around doing this so that maybe an automatic email with the file is sent with their purchase confirmation or if there is a way to set it up  on the site that once the payment is confirmed a pop up appears for them to easily download the file directly from the site.

[JK_Fiber_Art · Accepted solution]

Hi GTHhomestead,

Unfortunately at the present there's no options or features to do what you have in mind.  Automating Digital Downloads has been on the request list for quite some time as are many other great suggestions.  If you search the Community, you will find many posts asking the same thing.

Basically there's two options - both take a manual effort - one can either follow-up with an email that includes the Attachment or File or send an email with a link to a Cloud Service like Dropbox or Google whereas the customer can download the File.

There are several 3rd party services that can manage Digital Downloads however, from what I can find, they don't use Square as their Transaction Processor.  For example, this 3rd party service is easy to use and can work with several different Transaction Processors but, sadly not Square.

[Bitship]

My company built an app called Bitship to solve this exact problem for Square merchants. We have over 100 Square merchants using us to automatically delivery digital files within seconds of purchase to their customers

[BindLooseBooks]

https://www.bitship.app/ I've done some research into this as well and this company seems to offer the solution to the problem. Once a customer orders a digital download from your site they get an emailed confirmation order. Then immediately after the first email, they get a second email with the link to access the digital down they purchased. All automated. 

[mattwells]

Hi everyone,

I noticed there's been some discussion about finding a solution for automatically delivering digital files to customers after purchase on Square. I'm excited to announce that SendOwl has just launched an official app in the Square marketplace that does exactly this! 

The SendOwl app allows you to sell all kinds of digital products on Square, like ebooks, videos, music, software, courses, and more . When a customer makes a purchase, SendOwl automatically sends them a secure link to access their files - no manual emailing required on your end .

Here's how it works:

1. Install the SendOwl app in your Square account 
2. Upload your digital files to SendOwl (supports various formats like PDF, EPUB, MP3, MP4, etc) 
3. Connect your SendOwl products to your Square products 
4. Start selling! SendOwl handles the automatic, secure delivery for you 

Some key benefits:

• Fully automated process, saving you time and ensuring quick delivery to customers 
• Secure download links that expire after a set time or number of uses to prevent sharing 
• Additional security options like PDF stamping, license keys, video streaming 
• Simple integration - install the app and you're ready to go 
• Trusted by thousands of online sellers, with over $2 billion in sales powered by SendOwl 

As a leader in the digital delivery space, SendOwl has a strong track record of providing reliable solutions for online sellers. They are consistently one of the top-rated apps for this service, with rave reviews on platforms like Shopify .

With the new Square integration, you can now take advantage of SendOwl's robust features and exceptional service to automate your digital sales on Square. The app is super easy to use - just a quick 4 step process to get up and running .

If you've been looking for a way to streamline your digital product sales and delivery on Square, I highly recommend giving SendOwl a try. Head over to the Square App Marketplace to install it today and see how much time and hassle it can save you!

Let me know if you have any other questions about using SendOwl with Square. I'm happy to help!

Best regards,
Matt Wells

[mintandcoco]

Matt,

  Is this for the weebly store?