Inventory stock quantity not synced between item library and online store

[aaaahern]

I'm very frustrated with the unreliable synchronization issue on the inventory quantity between item library and online store. Honestly, it makes zero sense that Square maintain 2 separate inventory storage for their products. I understand that Square acquired Weebly (the former Square Online) and it takes time to converge the database, tech stack, etc. But this is absolutely no sense to still have the database separately and rely on some underlying communication to sync the number. 

We run a food business that need to update the inventory number everyday depends on what menu items and how many we can produce in the morning. We accept both walk-ins and online order so having a single source of truth on the inventory is critical for us to prevent overselling and customer complains.  This setup has been running for half year. Although we've observed some synchronization latency or intermittent issue in the past, it's acceptable until it became completely broken since few days ago. 

I highly suspect this is related to the category migration they're rolling out recently. Tried to ask the customer representatives to escalate to the eng team but they're absolutely not helpful. I recall that there is a button to let you toggle on and off for the synchronization feature but looks like they removed the switch and now is always on. I wish I could toggle it off and on again to flush the cache and any stuck messages between two systems.

I'm a software engineer who has enough context and knowledge on tech. If any of the product manager and eng team lead see this thread, please try to escalate and help our business. I can understand all the technical complexities.  

[CRELLC]

I am having the same issue. I just added two new products to my item library. The library reflects the correct quantity, but when I look at my store online, it shows the items are sold out. This needs to be fixed NOW. I am coming into my prime selling season. I have compared these new listings with listings that are showing a quantity available (older listings that migrated from the former online items section) and I can't see anything different in the settings. I have emailed customer support but as of yet have received no assistance.

Also, when I try to search for a particular product in the item library, it just brings up the list alphabetically and I have to scroll through to find the product I need to update. What is the point of a search bar if you can't bring up the item you're searching for??

This is beyond frustrating. Please, please Square tech people - fix this ASAP!

Thank you.