I desperately need help with the syncing of my dashboard items to my website.

[Jjmsn]

I have been having a huge issue with any items I add or updates I make to my items not syncing over to the website. I have triple checked everything from the location, visibility to the channels. I have items that we no longer have in stock still selling from the website because it's not syncing. Monday we have a huge launch for the Christmas season and I even put the items to be available last week just to see if it would show on the website and nothing shows up. This has began to affect my business with not being consistent for our customers. Im at a serious loss for words at this point. Monday I called and spoke with customer service and she told me to make sure I am creating the items on a desktop in the dashboard and to wait a couple of hours for it to sync and even sent me an email to respond to her if it doesn't work, I emailed her twice with no response. Yesterday I called customer service again they created a ticket for me stating that there is a "bug" in my account that is keeping my items from syncing. He said they will be working on it but with no eta for a fix. I have never had this problem before but I can't keep having these issues. Has anyone else dealt with this?