How to have Instagram orders show in Square Orders?

[deepriverhome]

I had a sale from my integrated Instagram/Meta shop but it is not showing up in my Square orders nor was I alerted from Square that I had a new order. This seems odd. Does the order pull from my inventory? or do I manually need to adjust?

[frances_a]

Hello @deepriverhome 👋

That's strange! 

Is the order showing in your transaction history?

It might be best to reach out to our support team with this inquiry, as here in the Community, we have limited access to your account information and are unable to locate specific orders. 

In this case, our team will want to make sure the transaction was reflected on our end. 

Let me know if you have any other questions. 

Thank you.

[DogDaysRC]

@deepriverhome did you ever get an answer?