How to change "Pick Up Day and Time" for online orders?

[LanaLane]

When viewing shopping cart  "Pickup - Tomorrow after 10:00 AM" is noted just below the subtotal. Where do I change this pick up day and time information?
Thank you!

[JustinC · Accepted solution]

@LanaLane

Edit your pick up hours from the Online Store Dashboard under Settings > Pickup & Delivery. Next to your listed location, click 'Edit Location' to customize your pickup settings. 

[LanaLane]

Thank you @JustinC 
I actually did finally figure it out...still learning how to navigate the online store settings, etc.

[JustinC]

@LanaLane - 

Eeek, sorry I caught your post too late 😖 but glad to hear you figured it out! 

Don't worry - you'll be a pro in navigating the Online Store pretty soon. Don't hesitate to reach back out for help. Our Sellers are happy to point you in the right direction! 

Welcome to the Community 🥳️

[LanaLane]

@JustinC -- oh gosh, no problem! It's nice to know there are resources for un newbies 😉

[gehms_pto]

Hello - Is there any way not to have any pick-up date/time indicated? We're a school, and I'm a volunteer, and I'll fulfill orders whenever I get a chance - within the 2 week window of the order being placed.

I like the feature where I can mark an item as "ready for pick up", can that be used as the main way to communicate to buyers that they can come pick up?

Right now, the pick-up date/time is listed almost everywhere (before check out, on the confirmation screen, on the confirmation email, on the confirmation text), and I don't want people to think their order is ready for pick up until I actually have it ready.

Thank you!

[isabelle]

Hey @gehms_pto!

Welcome to the Seller Community 🎉

Can you try going to the Online section of the Dashboard > Settings > Pickup & Delivery > Select location > Order timing settings > Edit? You should see the following:

Will that help? Let me know! 

[gehms_pto]

Hi Isabelle,

Thank you for your response. I tried what you suggested, and unfortunately it doesn't help. It just then sets the pick-up time to be the next time that our store is "open". I tried to remove all "hours" for the store, but the system says we need to have at least one open time block.  If there's a way to remove all "hours", that would be helpful.

Would you have any other suggestions?

Thanks,

Anh-Thi

[Joe]

Hi there, @gehms_pto - I can step in for Isabelle on this one in her absence.

Thanks for giving those steps a try - sorry to hear that it doesn't seem to be a full solution for you. We are cognizant that there is room for improvement in regards to the Online Pickup options and settings - and it seems like customer notification customization is a large one. 

I'm going to go ahead and pass this feedback along to our Product Teams for context for further developments and feature implementations. Hopefully we will be able to bounce back here soon with some positive updates for you.

[SilverSpoons]

Is there any update to this? This is a HUGE headache for us and is causing our customers to be very unhappy. 

[HeatherSweetD]

From my experience with Square, they will continue to "pass this along to our products team" for the next 2 years and then by that time, they will not only have a solution to our problem but figured out a way to charge us more for the update.  

[mixonmaine]

any progress on this issue?

[BernadetteA]

Hi @mixonmaine 👋

This is an older thread, and we have made a lot of changes to the pickup feature. Can you clarify exactly what you are trying to do? 

If you are trying to remove the pickup time/date from displaying you will need to turn off the option to Calculate & assign pickup times automatically. 

This is found on the Square Online dashboard by clicking Fulfillment > Pickup & Delivery. 

Click on Edit next to the store location and toggle OFF the option to automatically calculate. 

Please let me know if this is not what you are looking for. Thanks! 

[thecakeladyat19]

I’ve done this and it’s still telling my customers that their item won’t be ready for five business days. Help??

[BernadetteA]

Hi @thecakeladyat19 👋 Super sorry to hear you are also having trouble with this setting. 

Can you post a link to your website, and let me know the item(s) they are trying to order? 

[cmtreasurer]

I am following your thread.  I too have a problem where I have disabled automatic pickup timing and it still shows on my web order page that all my items are available for pick up at 9 a.m. the next business day.  

I have checked my fulfillment settings as you noted above.  I have also checked all my item settings.  Is there anything else I can check?  It seems to be a bug. 

As a work around, I turned the automatic pick up back "on" and changed my store hours to only one day a week and then marked my store closed on that day for several weeks until I know my pick up order will be ready.  Even then it says your item will be ready the next day but then it does put the date that is several weeks out.   

It would really be better if I could turn off automatic pickup timing and have it give the note I message I created saying you will be contacted when your order is ready.  

[RobynR]

Hi @cmtreasurer, I want to welcome you to the Community.

Please check out this Best Answer from BernadetteA above.

If this doesn't work, we recommend contacting our Support. It's difficult to pinpoint what may be happening without looking at your account with you.

The fastest way to resolve complicated Square Onlline questions is by reaching out to our team directly. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time.

If you haven't already, please reach out by phone directly by logging into your Square account and heading here.

I hope this helps. Please let me know if I can assist you with anything else.

[cmtreasurer]

Thanks!  I once again tried turning off "automatically calculate pick up times"...and it worked!  Yay!!!   It wasn't working before and now it is! Thanks to whoever fixed it! 

[rae16]

As the seller is it possible to change the customers pick up time? 

[ritzput]

when in online dashboard/ settings/ there is no option for Pickup & Delivery?????

[JJ_]

Hey there @ritzput 👋

Fulfillment settings are now located under Online Dashboard > Fulfillment > Pickup  & Delivery. I hope this information is helpful!