How can I add multiple email addresses to receive Online Store order confirmation emails?

[rgadde]

The title of this post has been edited from the original: How to add multiple email accounts to receive Online Store order confirmation?

We currently receiving the new Online Store Order confirmation emails to the address linked to the main Square account, but we have dedicated email accounts for the staff to see the Online Orders via another Mailbox and how to send them a copy of the order confirmation that we receive ?

[#2]

Hi everyone, I'm happy to share that we launched the ability to configure up to three email addresses to receive new order email notifications in Square Online! You can send all order email notifications to the same email address(es), or configure up to three email addresses for each of your locations. We also now support turning off new order email notifications for specific locations, or just turning them off altogether for all online orders. Here's our help article with steps to use the feature. Let us know what you think!

[chadg]

I don't understand why this is so hard?  Just add more emails to notifications!  Really crazy that you can't send alerts to the people you need to.  This is NOT a major update.  As for forwarding, it does not work because you keep CHANGING the from address!  Sometimes it comes from help-messaging.squareup.com   or messaging.squareup.com or something else.  How can I create a rule if you are not consistent with your systems.!   

I'm a fairly new customer and so far really love your services , but this basic issue is a real FAIL.

[seanomatopoeia]

still an issue!

[JJ_]

Hello, @seanomatopoeia, and welcome to the Seller Community!

I invite you to take a look a the Best Answer here. I hope this helps you accomplish what you need. And, if what you need is something different, then, please do let me know the details of your request so I can look into it for you.

[scooter]

Looking to add an additional email to notifications,  It looks like this request was made back in 2017,  Is there any update?

[AshleyK]

@scooter, unfortunately we don't have any further updates. As a workaround you are able to have emails from Square forwarded from your email to the additional emails, but we have not made any steps toward this feature request. 

Also, thank you for posting this! I have merged your thread into the larger feature request thread so we can keep all the feedback in one place. 

[elijafarm]

If you add team members and you allow all access, will they also receive the email notifications for transactions/sales? 

[Chagall]

I notice this was asked a few years ago. Why cant I add another email user to recieve email notifcations of sales etc. This is really a very basic but impotant function.

[Joe]

Hi there, @Chagall - thanks for reaching out and joining us here on the Seller Community! We are happy to have you. 

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding adding extra recipients for account notification emails. Take a look at this Best Answer from EJ - he will provide some extra insight here.

[alexws · Accepted solution]

Hi everyone, I'm happy to share that we launched the ability to configure up to three email addresses to receive new order email notifications in Square Online! You can send all order email notifications to the same email address(es), or configure up to three email addresses for each of your locations. We also now support turning off new order email notifications for specific locations, or just turning them off altogether for all online orders. Here's our help article with steps to use the feature. Let us know what you think!

[nhecht]

Alex,

Great to hear, I like how the Square team was proactive with this request. I am having a similar issue with the lack of multiple email addresses configuration but it is for the contact form on the website. I tried to add three email addresses in the new order configuration setting but it did not work for the contact form submission. I realize that you were doing MVP for this feature, does this feature already exist or do you think this will be possible to add in the future?

Nick

[alexws]

Hi Nick,

Glad to hear you're finding the order email notification feature useful. For the contact form on your website, are you looking for the ability to notify multiple email addresses when you receive a new website form submission? 

Alex

[ElectJudy]

The instructions in the linked help article aren't correct.  Those paths to the settings don't even exist. 

[frances_a]

Hello @ElectJudy! 

Welcome to the Seller Community.

The instructions in this help article are current. 

You'll want to make sure you are on your Square Online Overview Page before heading to Settings. 

Here's a screenshot of the path you'll want to follow once on the Square Online Overview Page.

 

Let me know if you have questions!