Help Needed: Homepage Redirecting to Wrong Page

[Parsleyct]

Hello everyone,

I'm currently in the process of building my website and have run into a problem. I've designated my main page as the homepage, so when I enter my URL, it should direct me to this main page. However, instead of going to the main page, it keeps redirecting to the personalized ordering page.

Has anyone experienced this issue before or know how to fix it? Any advice would be greatly appreciated! Thank you!

[Stacelyn24 · Accepted solution]

Hi there,

Sorry to hear about the issue you're experiencing with your website. Here are a few steps you can take to troubleshoot and resolve the problem of your homepage redirecting to the personalized ordering page:

1. Check Your Homepage Settings:

   • Ensure that your designated main page is correctly set as the homepage. In your website builder's settings, there should be an option to specify which page serves as the homepage. Double-check that this is set correctly.

2. Review Redirects:

   • Check if there are any redirects set up that might be causing this issue. Look for any rules or settings that could be redirecting traffic from your main URL to the ordering page. This can usually be found in your website builder’s or hosting provider’s settings under "Redirects" or "URL Forwarding."

3. Clear Cache and Cookies:

   • Sometimes, browser cache and cookies can cause unexpected behavior. Clear your browser’s cache and cookies, then try accessing your website again to see if the issue persists.

4. Check for Custom Code or Scripts:

   • If you’ve added any custom code or scripts to your website, make sure there isn’t anything that could be redirecting your homepage. This includes custom HTML, JavaScript, or any third-party integrations.

5. Contact Your Square Online Support:

   • If you’ve tried the above steps and the issue still persists, it might be best to reach out to your Square's support team. Provide them with details about the problem, and they should be able to help you identify and resolve the issue.

6. Review DNS Settings:

   • Ensure that your domain's DNS settings are correctly configured to point to your website's main page. Any misconfiguration here might also lead to unexpected redirects.

By following these steps, you should be able to identify and fix the issue causing your homepage to redirect to the personalized ordering page.

I hope this helps! 🙂