Do I have to enter the Device Code every time I open the App?

[Richyrichco1]

It is asking me to enter the Device Code every time I open the App.  Is there a way to save this code or change this code so that you don’t need to open the Dashboard or create a new one each time?  If you don,t create a new one you can’t copy and paste the one you created the last time.

[jjgard]

You should NOT have to enter the Device Code every time you open the app.  I'd recommend submitting a support ticket to Square Support.

[isabelle · Accepted solution]

@jjgard is right! You can turn off device codes. 

You can deactivate your device code from Devices in your online Square Dashboard. To do so:

1. Click the device to reset or deactivate.

2. Click Reset Device Login or Deactivate and confirm your request.

3. If you reset, you’ll be given a new device code.

For basic device code troubleshooting, update your device’s software and update the Square app.

Hope that help @Richyrichco1! 💫

[Dsandwr]

I have one or two iPads that seem to need a device code re-entered daily. Is there something I can do to prevent that? The other two never have asked again.

Thanks

Darrin

[Dsandwr]

Ps. This is for Square restaurants 

[sayra]

Hey @Dsandwr - If you have a device code you will need to enter it when you open the App. Here you can find more details on how to Manage your Device Codes:  

Let me know if you have any other questions. 

[Dsandwr]

Hi. Yes. I get that. My question is why do I have to do it daily on some devices?

[isabelle]

That would be for security purposes @Dsandwr!

You can turn device codes off all together if you'd like.