Hi @trbauer. Is that a real number? 80% (8 out of 10 orders) you have confirmed are not getting their “ready for pickup” email? If that is the case, you need to get on the phone with Square customer support ASAP. This sounds like something seriously wrong in your account that might need investigation. I’ve never heard of such a high number before, which can only mean that you are in a very small minority of sellers who are having this issue.
Also, keep in mind that customers can — and often do, even though they’ll tell you they don’t — turn off emails and notifications by text. I have loyalty customers who have done this and who then complain that they don’t hear from me anymore. But it was their own fault. Once they tell Square they don’t want this email or that text, that’s the final word.
@trbauer I should have read a little further before posting my previous reply. It seems that Square employees are aware of your issue. Hopefully my latest post will trigger a reminder to someone that your query is pending.
