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I started having reports from customers unable to add items to their cart trickle in on Thursday: upon clicking the "add to cart button" in any (and all) item page(s) the site will return an error "There was an error. Please try again." I was able to direct the customer to clearing his browser cache which resolves the issue... But I've now been contacted by at least 6 other customers with the exact same issue... Some of them lack the knowledge to perform a browser cache reset. More worryingly, my sales have suffered over the last several days (to the tune of about $2000) which indicates this issue is more widespread than the folks who have contacted me. Is there anything we can do about this? I am very worried!
I was able to get a customer service rep from Square on the line and the issue was fixed. Good luck to you,
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Has anyone found a solution to this? Having the same problem here. For some reason when my website it linked through linktree they are able to make purchases fine, just not in a browser
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Hi there - I had to call Square Customer Service. They looked and fixed something in the background. Good luck to you.
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Thank you!! I will give them a call
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