Custom donation option keeps vanishing

[CCUFoundation]

I have several online donations sites we manage as a non-profit. I have the toggle switch on for allowing custom donation amounts. It will stay for a couple of days and then the custom donation option disappears. I go back to edit the donation item and the toggle is still on. I flip it back and forth and again it stays for a couple of days and then vanishes again. I think its a glitch in your system. Can you please look into this further?  Thanks! 

[VerandaMin]

We are experiencing the same issue. I sure hope Square fixes this issue soon!

[Ellie_]

Hi @VerandaMin,

We're sorry to hear this is happening. If this continues, we recommend reaching out to our direct eCommerce Customer Success team. They will be able to investigate why this is happening,  squ.re/contact.

[FremontVBC]

We've had this problem since 2020 and it's still going on. Please someone on square investigate this issue?

[Lou8]

Hi @FremontVBC, thanks for posting.

I'm sorry to hear you're experiencing the same issue. 

I couldn't find any further information about a similar issue. Since this doesn't sound like expected behavior, I recommend reaching out to our Support Team directly by email or phone. They'll be able to take a closer look at your settings and escalate to our engineers if needed.