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I have a customer who just tried placing an order via Safari on her iPad and was paying via PayPal. She was going to use a coupon code I sent to her as well. She got through all of the steps, including a successful PayPal authorization but nothing happened when she clicked the Place Order button. And now her coupon code is gone from her account even though the transaction didn't go through. I had her remove everything from her cart as well hoping that would reset the system.
Has this happened to anyone else's customers?
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1 REPLY 1
Just to be clear, after processing the payment again, the coupon code isn't working for the customer? Are you unable to find the code again from Square Online > Items > Coupons?
Justin
Community Moderator, Square
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Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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