Can anyone help me with fraudulent transactions?

[YMCounselor]

I am a counselor that provides online Telehealth services.  I do not sell products. Starting on 11/23/23 I noticed 3 suspicious $1.00 payments made through my Square online payment link posted on my weebly website. I also discovered 30+ new customer profiles added to my customer directory in my Square account. I notified Square via email and they responded that they would monitor my account.  In the meantime, I took down the payment link from my website and deactivated any links I had created. I created a new link that I texted to the 4 long time clients I saw this week, hoping this would stop the fraudulent payments. It did not stop the activity but I have not had any more payments go through.  I also discovered I could activate Risk Manager on my square account and saw several declined fraudulent payments for $1 and $999. Thankfully the $999 payments were all declined! I called Square and talked to a support person who was helpful in listening to my situation but was unable to tell me what gateway the credit card testers were using.  Prior to me deactivating the payment links I had created in the past, the system showed the fraudulent payments came through the one link that was posted on my website.  Since I deactivated it, the attempts are recorded on Risk Manager as "declined" and my customer directory shows new customers that coincide with each attempt recorded on Risk Manager. I need to find out how to stop this activity! The support person I spoke with said they had never heard of this problem and advised me to keep monitoring and let Risk Manager do its job. I do not want to take the risk that Risk Manager will do its job! I want to shut the gateway that the fraudsters are using! Is anyone out there an engineer for Square that may know the gateway the fraudsters are using so I can make the appropriate changes to stop this issue?   

[JJ_]

Hello @YMCounselor and welcome to the Seller Community

I am sorry to hear about your experience. At this time we have no other information besides that the payments originated on your Square Online website. I wish we had more information. I hope this gets solved soon for you. 

[rstcomp]

This is happening to my weebly payment page also. I also only provide a service and do not sell anything online. I went through the same steps that you have and Square was NO help to me either. On top of that, I flipped the switch for the website to "Not accepting payments". I waited 24 hours and tested it and it took a payment. I just don't get it .. what do they hope to gain?? Sorry - just venting because you had the exact same thing as me and got the same response. Absolutely nothing. If you get it figured out in any way can you please update with me? I would really appreciate it and I will do the same. 🙄

[jcdpromotions]

I am experiencing the same situation. In the past week, I had four $1.00 transactions processed and transferred to my bank account. I have reached out to Square the past 2 days, and as RSTCOMP stated, I too had transactions processed after switching to "Not accept online payments." Square has claimed to suspend transactions on my account, telling me that they would not transfer any further funds to my bank account, which wasn't the case as 2 more were deposited this morning, and I was told via phone yesterday that my case was being escalated, but have not received any notification from Square on the matter. Upon reading YMCOUNSELOR's message, I looked into my customer directory and have hundreds of customers listed there as well that I have never done business with. (My business is service related too.) Each of these "fraudulent" customers uses the same email standard of the first and last name with the zip code @gmail.com.  The zip codes appear to match the area code of the phone number for the customers. There must be a way to stop the fraudulent use of our accounts in this way without the need to purchase Risk Manager. Square has a large liability open right now as we seem to have done everything we can as users to stop the activity and something on their end is letting it continue. 

[paulonovaes]

can someone help me with this name:hi guys good : SQ *NO COMPETITION SMO BELLFLOWER USA/.

do you know how i can see the establishment? where can i get help, to go after who passed my cards and the name of the establishment, address etc? i hope for help, because my card was used 3x on the same day in this establishment.can someone help me with this name:hi guys good : SQ *NO COMPETITION SMO BELLFLOWER USA/. do you know how i can see the establishment? where can i get help, to go after who passed my cards and the name of the establishment, address etc? i hope for help, because my card was used 3x on the same day in this establishment.