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Can I hide address on pickup/delivery option?

We run our small business from home and are fairly very private people. Is there a way to not have an address for buyers to select as an option for when they selects pickup/delivery?

The only address we have is our home address and we always deliver items or meet buyers in a safe public location. We prefer to not have the private home address linked and local strangers knowing where we live, but this is seemingly unavoidable with a Square shop. We do use a P.O. Box for our shipping address with our labels on Etsy and our Facebook page shows that we are a "mobile" business with "My Page doesn't have a location" as the option for address we have selected. It only shows our town. We also don't feel comfortable using another businesses address for our meeting location since it's obviously not our place.

We would like an option for buyer to select either pickup or delivery and, once order is placed, we email them to figure out the details. Is there a way to do this or do we have to avoid pickup/delivery all together and just stick to shipping?

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4 Verified Answers
Verified Answer

Re: Can I hide address on pickup/delivery option?

I checked with our team, and this isn't on the radar at the moment, @_KD_.

Have you considered creating a dummy location?

You could then follow up with the buyer post-sale to communicate the actual pickup location.

 

Another solid option would be to use Square Online checkout links - have you looked into this yet?

 

P.S. Welcome to the Seller Community 

Verified Answer

Re: Can I hide address on pickup/delivery option?

@nickytickytipsy, Sorry to hear this happened to you. We understand your concern and would hate to see you leave. I wish there was more I could do. 

 

We appreciate your feedback! 

Verified Answer

Re: Can I hide address on pickup/delivery option?

Hey @nickytickytipsy

 

This is still a feature request that’s becoming quite popular. If we have any updates to provide, we will make sure to let you know. 

 

Verified Answer

Re: Can I hide address on pickup/delivery option?

Hello @elysiandecalco.

 

We're really happy to see you in our Seller Community! You can't remove your address from the pickup and delivery settings. What I recommend is to set up the services as shipping and state that the item will not be shipped. 

 

Let me know if this is an option for you?

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Best Answer

I checked with our team, and this isn't on the radar at the moment, @_KD_.

Have you considered creating a dummy location?

You could then follow up with the buyer post-sale to communicate the actual pickup location.

 

Another solid option would be to use Square Online checkout links - have you looked into this yet?

 

P.S. Welcome to the Seller Community 

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

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Did you ever get a resolution? 4 years later and I am looking for the same option!

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