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Bug: Large Order Limit Message to Customers Not Correct
We use the following large order limit setting so that no more than 10 items for Pickup can be purchased from our Square Online store, with a message defined to help customers that try to order more than 10:
However, in our online store, when someone tries to add more than 10 items to their cart, the message they get is completely different from the message defined in that setting and doesn't even correctly display what the limit is. Here's what the customer sees:
This is obviously a bug in Square Online. I'm glad it does at least prevent them from placing the large order per the limit that we set, but the resulting messaging needs to be corrected. Thanks.
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Hi there, @cbstl,
Thank you for bringing this to our attention, we are happy to look into this further for you. When you have a moment, can you please provide us with the link to your website? Also, is this on all items or just specific items when attempted to add them to the cart?
Community Moderator, Square
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@Ellie_ - I just replied but it's not showing up so I'll try again. Here's our store: https://thecakery-109122.square.site/
The limit setting is universal, so it applies to all items. For example, just try adding 11 of this item (or any item) to your cart after selecting all the required modifiers and you'll see the message from the screenshot just under the item quantity:
https://thecakery-109122.square.site/product/chocolate-chip-cookies/162?cs=true&cst=custom
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@Ellie_ - Any progress on investigating this issue?