Breaking up with Square Online

[Keesh]

Square,

I have sung your praises for several years but I am at my breaking point. I have thousands of SKUs on my website and they update quite often. I am always updating our inventory. However, online sales have not been increasing. One customer walked into our store and was surprised by the amount of things we had in our location compared to online as everything online appeared to be out of stock.

I have spent too much time with support trying to fix the sync issues. As a business owner, this takes away from the many tasks that I perform on a daily basis. When I receive new inventory, I update the inventory of old items and create new skus for new items. Sometimes the website will update and other times it doesn't. There has been no rhyme or reason as to why this happens. Do you really think that a business owner should keep tabs on which items are not updating when we are paying for this service and expect it to act correctly? 

I have looked on this board and have seen customers complaining about this SAME issue dating back to 2018!!! That is crazy. I am sticking with Square for other services because I love the loyalty program, the automated marketing and just the ease of the POS. But I have to take my online store elsewhere. I know I am just a small fry but hopefully you guys will try to make more of an effort to make the online portion of Square more of a priority since online business will continue to increase.

[maxpete]

@Keesh first, just wanted to say that I am sorry for how frustrating of an experience that you're having with Square Online. I just passed this message onto the team so that they can take a look and get in touch with you. I know it isn't the answer you may be looking for at this moment, but we hear you and will be working on ways to make this experience better.