@BBuckner So, that is some weird behavior. I had to turn on my store and add an item. In my store, after the item is added to the card, the entire item pop up goes away, which is what I would expect yours to do as well. Something is definitely strange with your account/site.
Can you unpublish your site by going to Online > Website > Site Preferences, then scroll down to the section that says “Unpublish” and click on the Unpublish button. You can then republish it as you always do.
This will have the effect of completely wiping out any ghost settings or errors your site might have, and giving you a fresh start.
Then go back into your store and try again. Like I said, after you hit the add to cart button, it should just remove the item popup window so that you can continue shopping.
Let me know how that goes, and we’ll go from there.
Regards,
No need to check. I did. That did not work. Give me until morning. I’m going to look at some settings but it’s looking like you are going to need to contact support so they can escalate this yup the engineers.
Good luck getting the little ones to sleep!
Yup. On more thing. I’m going to do a video in the morning showing how your order flow is different from mine. That way you have a little ammunition to give to the support folks. I’ll post it here when I can and let you know anything else I find out.
Definitely odd behavior.
Hi again, @BBuckner. First, my apologies for the delay in getting back to you. Life happened, as usual. I was checking out things and I noticed something odd. In my online store, when a customer clicks on an item to order, a popup window appears. See the attached video. In yours, the popup window does not appear, but rather the item replaces the entire screen. Did you change/toggle a setting that I can’t find to cause this behavior? Because, if not, that could be the problem. Let me know if you can remember doing anything to cause the item display to be full screen and now a popup.
@BBuckner Forget my last two replies. I figured it out. See the screen shot below. You are using the Shop All/Retail Template for your online shop. Since you are an F&B, the Order Online/Restaurants template would be the better experience, and it would give you the results you want. To change the template, edit your site. Then find your Shop All page and click the ellipses (…) to the right of it. Select Switch template, choose the Order Online template, click Done. Then save and publish everything. Run a test and you should see the order flow that you are expecting.
Let me know how it goes.
