Solved: Wrong date for delivery from my Square Online site

GracemereFarmst · ‎08-17-2020

I currently have delivery set every Thursday from 4:45- 6:15 but when someone selects delivery in the website rather than doing this coming thursday (20th) it says that delivery is on the 27th.

Seamus · ‎08-17-2020

Hey @GracemereFarmst,

Thanks for getting in touch and sorry to hear you're having trouble with you Online Store timings!

It's possible this may be related to things like when you have your business set as open, how long your preparation times are and whether you have booked out limited slots within this week's delivery range.

These are the first places I'd look, but to be honest I'd recommend having a support agent look further into this one - they'll be able to see exactly how you currently have things set up across the board and work to diagnose the issue from there. You can call our support team on 1800 760 137, lines are open Mon-Fri, 9am-5pm Melbourne time.

Seamus
Square, Australia
Sign in and click Mark as Best Answer if my reply answers your question.

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Seamus · ‎08-17-2020

Hey @GracemereFarmst,

Thanks for getting in touch and sorry to hear you're having trouble with you Online Store timings!

It's possible this may be related to things like when you have your business set as open, how long your preparation times are and whether you have booked out limited slots within this week's delivery range.

These are the first places I'd look, but to be honest I'd recommend having a support agent look further into this one - they'll be able to see exactly how you currently have things set up across the board and work to diagnose the issue from there. You can call our support team on 1800 760 137, lines are open Mon-Fri, 9am-5pm Melbourne time.

Seamus
Square, Australia
Sign in and click Mark as Best Answer if my reply answers your question.