This thread has been active since 2016 and it appears nothing really happens on Square's side after each request comes in. Simply a note to send it to higher-ups, whom likely see it come in and discard it as unimportant.
It was mentioned previously that customer feedback was automatically made public in the past, but was withdrawn due to negative reviews. Firstly, if there is reasonable negative feedback, that is on the merchant, not the customer or square, and should be rectified by the business practices of said merchant. Secondly, why not give merchants the option to make customer feedback publicly visible instead of all or nothing? Seems simple enough from a back end standpoint. Just as simple as allowing feedback in general or disabling it altogether. Surely Team Square can figure this out without using tons of resources. A seemingly small and simple solution which would have a rather large and meaningful impact for your clients.
If there is some bigger issue at hand, like privacy issues, why not lay that on the table so we have a better understanding as to why, in 4 years, Square cannot figure out a solution. Otherwise, it just appears to us that Square simply doesn't have any interest in the request/finding a solution. Maybe it is too small an issue for Square?
