Hey there @NorthRidgeWiner. So, I’m assuming that following flow is happening when you are checking the customer out:
- You are adding a customer to the sale and see they qualify for a loyalty discount of 15% on all items. You claim that reward for them for this transaction.
- You add an item that is on sale for 30% discount and add it, resulting in 45% effective discount.
There is currently no way to correct this, short of ringing up the discounted item on a separate transaction. This is because, I assume, your reward is set up as eligible for 15% off all items on the transaction. That can not be modified for a single item on the transaction — all means all, in this case.
The only other workaround I can think of is for you to remove the 30% discount and add another manual discount of 15%. This will work as you want it to, but it would be wise to be sure that the customers know that you are not allowing the combination of loyalty discounts on sales-priced items. Otherwise, the bad press might hurt you since, as we all know, people are sometimes the worst!
Hey there @NorthRidgeWiner. So, I’m assuming that following flow is happening when you are checking the customer out:
- You are adding a customer to the sale and see they qualify for a loyalty discount of 15% on all items. You claim that reward for them for this transaction.
- You add an item that is on sale for 30% discount and add it, resulting in 45% effective discount.
There is currently no way to correct this, short of ringing up the discounted item on a separate transaction. This is because, I assume, your reward is set up as eligible for 15% off all items on the transaction. That can not be modified for a single item on the transaction — all means all, in this case.
The only other workaround I can think of is for you to remove the 30% discount and add another manual discount of 15%. This will work as you want it to, but it would be wise to be sure that the customers know that you are not allowing the combination of loyalty discounts on sales-priced items. Otherwise, the bad press might hurt you since, as we all know, people are sometimes the worst!
@NorthRidgeWiner I thought of one other option for you. You could go into your definition for your 15% off all items reward and change it so that it excludes items that are currently on sale. You’d just have to remember to change this back when the sale is over.
