Square loans denied??

[Lynchfmily]

Hello! I did not receive a square loan that I was offered, I got denied.  They said I did a cash advance! This is for one specific transaction that a client paid me back for a hairpiece thatthe salon purchased and then she paid the salon back. The transaction that they are referring to was a client that purchased a $5000 hairpiece for V.Light extensions. The salon paid For the hairpiece and then this is the client paying THE SALON back. I am a salon that specializes in hair extensions. I cannot afford to purchase those items without the client paying for them, but this was the exception because she is a long time client.She is not a family member.I don't know her other than AS A CLIENT!!

This would have been my FIFTEENTH Square Loan. I have never had a charge back, never not paid my loan off I have never done anything!! I have been with Square for over 13 years, and I will be switching as soon as this current loan is paid off. I just purchased the Square register two weeks ago for my salon, and I will be returning it in the morning. 

I am truly hurt, and disappointed.  @

[Sammie_C · Accepted solution]

Hi @Lynchfmily!

Thank you for your post and we understand your frustration.

Since this issue is account specific and each application is different, we will have one of our Square Loans managers reach out via email.

Let us know if you have any other questions!

[Donnie-M]

@Lynchfmily I am just trying to follow the transaction so I can give you some guidance and an opinion.  I understand the frustration.

So it looks like a triangular transaction:  1.  Did cash exchange hands?  2.  If you used credit/debit cards, whose card did the store run? 3.  Did you do a refund of any type?  4.  Were any of the cards a personal card?

What was the exact transaction sequence:  I get customer wants hair piece.  Salon orders hair piece.  Buyer pays for hair piece?  Was it credit that they had to pay back?

[Twpchair]

I've only seen a couple of these come through. 1. Had a business account card, and the same situation did a special order wrong color, and then the color they wanted backed ordered. Then, I had to reorder one in stock. She had all invoices and communication with the company, and it was ruled ok. The 2nd one was the card that was used, and it just had her name and the same one attached to the square. Pretty much same situation, it wasn't a return. I just ordered something else, and it was a tad higher. The owner placed the order using that same card with all communication, and no, it was labeled the same as hers above? We have a business account with our card in the business name. I don't know if you can appeal to someone higher or not? I'm guessing that personal card in just your name, and if it's the same as attached to your account, picked it off. But with a paper trail of invoices and emails from the company, should it be enough to see she wasn't doing a cash advance? That's just me, and I don't work for Square. Those are the only 2 I've seen at least post. 

[Lynchfmily]

Thank you!

I order my hair with a company that I have a running net 30 account with. 

So, I ordered hair,then paid for it. Then I sent an invoice to the client, then she paid the salon back. I hope that is better, I am just so sad over the whole process. 

[Donnie-M]

As square said, yes account specific you have to go that route.  Maybe this is one of those things where how you explained it made it even more clear than mud.  Sometimes, communication is hard and we all make mistakes.  Reach back out.  The only thing here is it is a square loan, and those can have very different requirements.  I have seen transactions scrutinized due to the size and in essence a transaction like you describe does have "risk" as the client could have ghosted you or even initiated a chargeback so to speak.  Just some food for thought and good luck.

[Lynchfmily]

The card was in my clients name

[Sammie_C · Accepted solution]

Hi @Lynchfmily!

Thank you for your post and we understand your frustration.

Since this issue is account specific and each application is different, we will have one of our Square Loans managers reach out via email.

Let us know if you have any other questions!

[Lynchfmily]

I still have heard nothing from Square about anything. I am so disappointed 😞 @Sammie_C 

[Sammie_C · Accepted solution]

Hi @Lynchfmily!

Thank you for reaching back out!

Just checked with one of our managers and they recently sent over email over to you.

Let us know if you have any other questions!

[Lynchfmily]

Hi! 

I did not receive an email. @Sammie_C 

[Sammie_C]

Hi @Lynchfmily!

Thank you for checking in!

Just confirmed with one of our managers that there was email correspondence sent to your email both last week and today.

We appreciate your concern and apologize for any inconveniences.

[Lynchfmily]

I just tripple checked. I do not have an email. 

I get it, I am a small fish in a big pond. 

Thank you

[Lynchfmily]

It has been well over a week and I have not received any email, or explanation nothing... this whole thing was done in error and like I said before I am disappointed in the lake of attention to this issue. 

[Twpchair]

@Lynchfmily, any luck with getting everything worked out? I agree with @Donnie-M. When I'm upset or mad, I just let the words flow. Sometimes less is more. How you just stated it I could perfectly understand your situation and in your line of business that's how every beauty salon I've been too when they order anything for me they also have an account and when it comes in I go pay for it and get my items. It's not any different, imo what we do for customers and I'm retail furniture.  I have a couch in the store that's tan, and they want gray. I order it, and when it comes in, they pay for it and set up delivery.