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Square Community Moderator

Square Loans and COVID-19

We thank you for your patience during these difficult times. We understand the challenges you have faced and are proud to partner with a business as resilient and flexible as yours.

 

As you may have heard, eligibility for loans through Square Loans was paused temporarily so we could address how COVID-19 has impacted our sellers’ businesses, as well as our own. As of now, some business markets have stabilized so we can responsibly provide access to loans to some businesses once again.

 

COVID-19 definitely forced us to take a step back and recognize how this virus changed how our sellers do business. New signals and criteria are consistently incorporated into our lending models to ensure we can best serve you. Eligibility and offer sizing for loans through Square Loans is based on a variety of factors related to your Square account, including payment processing volume, account history, and payment frequency. More details on eligibility and offer sizing for Square Loans loans can be found here.

 

If you do not currently have an offer available for a loan through Square Loans, please know that we will continue to check your eligibility on an ongoing basis. If you’re eligible for a new loan through Square Loans, you’ll be notified directly on your Square Dashboard and via email.

Laura
Square Loans Team
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Square, the Square logo, Square Financial Services, Square Capital, and others are trademarks of Square, Inc. and/or its subsidiaries. Square Financial Services, Inc. is a wholly owned subsidiary of Square, Inc. All loans are issued by Square Financial Services, Inc. a Utah-Chartered Industrial Bank. Member FDIC. Actual fee depends upon payment card processing history, loan amount and other eligibility factors. A minimum payment of 1/18th of the initial loan balance is required every 60 days and full loan repayment is required within 18 months. Loan eligibility is not guaranteed. All loans are subject to credit approval.
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We understand that this time of uncertainty is challenging, especially for business owners affected by COVID-19. We hope you all are continuing to stay safe and healthy. 

 

Please refer to our COVID-19 FAQ as well as our Support Center article Square Loans COVID-19 Business Financing Resources for details on some relief available to you. We have heard from many of you and hope that these can help in addressing some of the questions you might have.

 

Many of you have reached out regarding accessing capital or previously available, but expired, offers. Please know that your business will continue to be reviewed for eligibility for loans through Square Loans. If your business becomes eligible again, you will see loan offers in your Dashboard. We are actively working on ways to continue to support you and will update you when we have other options. 

 

If you currently have an active loan through Square Loans, and are concerned about loan repayment, please reach out to us so we can better assist you. Again, we will continue to look for potential solutions to best assist Square businesses moving forward.

 

Thank you for your patience and understanding and for being a Square Customer.

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I just received an offer today, it is about a third of my last one but I am SO grateful.  Hang in there everyone, looks like they are getting back to business as usual. 

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In the past I got my approval same day but it seems to be taking longer now.  Did you get approved same day?

Erin Akey FNC, KNS
www.1031meals.com
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If you mean approved the same day as accepting the offer, yes.  I accepted my offer this morning, checked the status this afternoon and was approved.  

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@ErinAkey I was offered a loan this afternoon and was approved later in the day. 

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So did I. Mine was just slightly less than the previous loan. About 25% less. This might be a sign that loans are starting to be distributed.

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What state are you in?

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I’m in Texas - Dallas

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I am in Alabama and have a cafe.  We had a rough April/May but things are finally looking up again.  I was surprised that we got an offer out of the blue yesterday and it got approved last night late.  It was a little smaller than last but better than I expected.  Sounds like they are coming out of the other side of this and getting back to normal.  We usually get an offer at 60% but this time it was at 87%.  

Erin Akey FNC, KNS
www.1031meals.com
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I am a stylist in Texas, right outside of Houston. I actually just received an offer today! It’s about 35% of normal amount but good to see they’re at it again! I’m at 90% paid off from previous loan. 

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Glad to see someone in Texas has received an offer. I've had about 6 loans through Square over the past 5 years. My current one was for $20k and I'm 98% paid off (maturity date April 2021). All my loans were paid off 1-2 years before due. I'm desperate for another offer so I can get some inventory in. Just not sure an offer will come.

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Also here’s what it said when I got my loan offer yesterday. At least they’re hearing us. 

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Wish there were hearing all of us! I still have nothing and i check every **bleep** hour:(

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You’d think they would send that response out to everyone via email not just as an attachment to newer square offers.

Thank you for sharing it here. 

These corporate people need to learn how to treat their sellers which should be in the manner that they would like to be treated. Which needs to better than this. For the love of god, it’s not that difficult. 

Also this crazy thread merge is ridiculously stupid. It’s not even in order by date and therefore does not make sense going through the thread.  

God Square, get it together. 

GET IT TOGETHER. 
I can’t even right now😂

 

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Im in texas with 7 paid of loans over past years 1-7k  And I always pay off very early.

 

Last one paid off in June - Received offer and approval today, for 1/3 of last couple, but at least its something.  There is hope.  I had not processed as much this year compared to last because I also use another service.  Im sure that is a factor, but perhaps as I stay with them the next one will increase.  I was considering leaving over this but now I will stay.  Good luck and be patient.  The explanation posted today from Square makes it easier to understand.  Better late than never for the explanation.

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Where can I find the explanation posted by Square?

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message 299  out of 303 on this thread is where I see it

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I went ahead and accepted the offer when I left my post earlier. I’m already approved. So, that’s good. They are taking 15% now and last was 9% so they’re definitely tightening up some things but that just means it will get paid off faster so I’m good with that. Good luck everyone!

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hey @southlakeCPA 

Thank you so much for posting an update and best of luck with your business as 2020 moves along. 

 

Do you mind posting the thread or a link as to Square's response today?? I can't seem to locate. ******UPDATE***** I FOUND THE SQUARE RESPONSE THEY ARE SHARING ABOUT why they stopped thd program and are now starting to re start. Thank you again

 

Thanks bunches❣

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@southlakeCPA 

Thank you so VERY much❣

 

Fingers crossed all of Square's AMAZING  & eligible sellers/subscribers see Capital offers soon❣

 

Best wishes for you😊

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Anyone receive offers in FLorida?

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