Square Loan Offer Gone/Expired

[trudy]

Why did my square loan offer from a month ago disappear?! There’s been no change in sales and no disputes. I was waiting to accept the offer until my November event!

The offer was less than half of previous offers even though my sales are higher. What is square up to now?!

[#2]

Hi @trudy,

Thanks for reaching out with this question.

A common reason that a business’s loan offer may expire is if the business no longer meets the offer eligibility criteria. Offer eligibility is largely based on current payment processing data, which means eligibility can change as frequently as a business does. For example, you may see your current offers expire if your processing has slowed down.

Accounts are evaluated for offer eligibility based on many different factors including, but not limited to, current payment processing volume, customer mix, and Square account history.

You can learn more about how your business may become eligible for a loan offer through Square Loans on our Support Center.

If you have specific questions about your account, please contact us directly and we'd be happy to assist you! 

[LizzyR · Accepted solution]

Hi @trudy,

Thanks for reaching out with this question.

A common reason that a business’s loan offer may expire is if the business no longer meets the offer eligibility criteria. Offer eligibility is largely based on current payment processing data, which means eligibility can change as frequently as a business does. For example, you may see your current offers expire if your processing has slowed down.

Accounts are evaluated for offer eligibility based on many different factors including, but not limited to, current payment processing volume, customer mix, and Square account history.

You can learn more about how your business may become eligible for a loan offer through Square Loans on our Support Center.

If you have specific questions about your account, please contact us directly and we'd be happy to assist you! 

[BarNbistro]

We were offered a new loan but we do not want to accept without taking the time to evaluate risk vs benefit.  We just want to make sure we need it first.  

how long will the offer stay active?  We have reached our current loan minimum through February 27.

[Cameron_]

Hi @BarNbistro, 

Thank you for your question. 

Offers through Square Loans are only available for a limited time. We are constantly evaluating your account (even if you have an active offer). You’ll continue to see an offer for as long as you are eligible. Offers are based on a variety of factors, including recent Square processing volume, payment frequency, outstanding balance, and account activity.

If you have any questions, please contact us.

Thank you, 

[phospholipid77]

I literally had a Square Loan disappear the same day it appeared. I got the notice, decided to plug in the amount and accept, and it was gone. That seems odd to say the least. 

[Nancy__]

Hello @phospholipid77,

Sorry to hear about your situation. 

We have messaged you directly regarding this matter. 

Please contact us directly if you have any other questions.

[BloomEsthetics1]

I completed paying off my square loan and received an offer. While I was deciding if I should accept the next offer and have another loan, the loan offer expired....I now need that second square loan to accomplish the next growth stage of my business. Does anyone know how long it usually takes for another square loan offer to come once one has expired?

[jules72]

Hello @BloomEsthetics1,

Thanks for reaching out!

I’ve passed your case along to the appropriate team who can help you further with your loan inquiry. You should hear back from them shortly via email.