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New Square Loan in 2024

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

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Square Champion

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I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

  • Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
  • Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

  • Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
  • Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
  • Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
  • Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
  • Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

 

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

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Square Champion

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Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

 

  1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
  2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
  3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
  4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
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Click here to see a list of third-party apps I use to add functionality to my Square account!

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2,704 REPLIES 2,704

Still nothing 😞 

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What time do offers come in  ? 

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Mine have usually been between 12-3pm but some have posted that it’s anytime 

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Not me ! At 79% wby? 

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Almost 92% 

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No offers yet, I am at 72% paid off 

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Hello! Prior to the holidays, we started seeing more and more in the '70s-80s! Hopefully, soon. 

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Pretty slow this week and last week, unfortunately. The holidays tend to slow things down a bit. Hopefully, by the end of next week, it will explode in here! Good luck

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In the last couple of weeks unless I missed any I believe I saw 2 people who that posted they received one. 

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@Parisbarnes What is posted here in this thread is a tiny percent of a percent of the activity that is happening with Square Loans.  Every day over 1,500 loans are started and the data isn't there on offers but presumably it's over 2,000 as there are lots that never take Loan offers, it could be even double or more as the percent that take a Loan offer isn't a public metric that we can see.

So there is always way more Loans starting than the 1 or 2 that post here a week, so don't let that get you down.  Most Square users don't even know this forum exists. 

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I’ve paid off my third loan $50k three months ago, still got nothing. So hopeless 😞 

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Ugh, three months ago? That's crazy I am sorry! That's a good size loan and your processing volume must be pretty high and consistent. I don't get it really at times. I think if I remember correctly the longest one I saw was 4 months. I really hope an offer comes very soon!

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We were slow during holidays because we take time off and clients are on vacation. Processing went into need work for 4 days. Went back to normal yesterday and hit 94% paid still no new offers… 

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Ugh, yes a couple of mine dropped due to being closed but yesterday bounced back up again. We are open 7 days a week from May-Dec and then Jan we close 2 days a week so im sure that will have me bouncing around. Hopefully, soon that algorithm will pick you off. Good luck 

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I received an offer from square two days after my loan was paid off last Monday. I've had 6 loans with square since 2019. This one was 25% lower. Told them to shove it and took a better offer double square from Quickbooks capital. Actively looking for a different POS for my location that has square (I have stripe with my other location). 

 

 

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Any tips on how to help get it moving faster? We are on our 2nd loan- but moved ALL of our processing to them- so we got a it around $23K on 12/14- but because of holidays and because of us moving all our volume to them, it's 92% paid off. Has anyone had any success calling, messaging, or using the little face reviews to get some attention? Did we mess up by moving our volume all to them (like now are they werided out that we are processing 4 times as much?!) 

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Honestly there are no tips unfortunately… except for keep processing and pay it off and hope that an offer will come through… we are 95% paid on 5th loan in a year and a half, after taking a two year break and opening a new Business. We have paid all in full before receiving a new offer. Tried reaching out and constantly leaving feedback and nothing. 

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