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New Square Loan in 2024

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

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Square Champion

Best Answer

I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

  • Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
  • Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

  • Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
  • Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
  • Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
  • Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
  • Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

 

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

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Square Champion

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Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

 

  1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
  2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
  3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
  4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
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Click here to see a list of third-party apps I use to add functionality to my Square account!

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2,704 REPLIES 2,704

Congratulations. I normally didn’t go over 76% but now at 78 and nothing. I need mine by Sunday lol

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Previously the highest mine ever got was 69 so maybe yours will pop up in a few more percentage points!

AS
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I pray thank you ! 

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Hit 91% paid back today… still nothing bummer 

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Omg ! What was the loan amount ? 

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48,000 and some change… only $4300 left to pay back and still no offer 

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Omg ! That is terrible. I can’t believe them.! Have it’s been this long prior ? 

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4-5 loans in a year and a half all paid back 100% before a new offer. SMH 

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Omg . Mine were always offer before pay back. I wonder why they do yours like that ? 

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To be honest I have no clue… I thought maybe they were trying to find out sweat spot but I just don’t know anymore… we process every day except Sundays… everything else is good. Had a couple charge backs a whileee back but everything went back green… like I don’t understand and we are way ahead of schedule pay back 

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Wow! And looking at mine. I processed 30k alone credit card 

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One month 

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We are $35,000 average per months sometimes a little higher sometimes a little lower. I’ve set my mind to we will get an offer when it’s paid off in two weeks cuz I’m loosing hope unfortunately 

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But you’ve always gotten an offer once paid off right ? 

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Yes literally the next day after it’s been paid off every time 

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That’s probably your flow im assuming 

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Square Champion

With your processing volume and frequency of loans, it is harder to gauge the amount you should be offered and what they are offering now vs 4/5 years ago. Lenders have shareholders to answer to and they have been loosening up the reigns and lending more, better offers than 1/2 off the previous loan type thing. There are so many factors that go into loans besides our metrics. The Market, the Fed’s, and raising rates or not. All of those are looking much better than previous times. Square is worldwide and unfortunately, the overall health of other countries and their economy impact how lenders let it open up and hopefully one day back to normal. The Holiday season together is great for friends, family, and loved ones but it slows offers. I went back just 3 years of scrolling through and the same question was being asked over and over each year. January did pick up or maybe just caught back up? I haven't figured out that old algorithm yet! 😆 and with my skills I never will! Loans are meant to be an 18-month installment and you pay 4-5 a year which is amazing. But it also means IMO your loan offers are too low compared to the volume you're processing. I haven't seen too many posts but a few where they doubled or tripled their offer yet. Keep us posted! Have a great New Year!

Square Champion, Square Champion Innoventor, Square Champion Expert, Square Champion
Advisor.
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We could really use more capital too… that’s the crummy part. 

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I understand. I pray mine come before Sunday 

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Have anyone received loan offers today ? I’m loosing hope ! 

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Square Community Moderator

Hey @Parisbarnes, I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

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