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I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!
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I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.
Loan Offers and Qualification Parameters
Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:
- Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
- Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.
Value Beyond Transaction Fees
I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:
- Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
- Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
- Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
- Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
- Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.
I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.
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Good news, bad news, eh @cmeshine. There are a number of reasons that COULD be part of why your new offer was lower.
- Square might be slowing down on how much loan exposure they want to have on their balance sheet. They are, after all, a publicly traded company that has to answer to their shareholders and investors.
- If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc. Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
- Sometimes how long it takes us to pay off our current loans can be a factor. Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past. But for this current loan it took us 12-15 months. That tells Square that our card processing volume can’t keep you with higher loan amounts. Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
- If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag. Since Square must only consider card volume when calculating repayment rates this can become a problem.
Of course, I’m not saying that any of these contributed to your lower offer. I’m just throwing out a few reasons why this CAN happen.
If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.
Piper’s Ice Cream Bar, Covington KY USA
Website
Click here to see a list of third-party apps I use to add functionality to my Square account!
जो है सो है
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Here ? May I ask what I’m looking for ?
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Click to view online not through the app.
Click loan details and will show you the time it updates each day
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Same. Finally updated and Nothing. Smh
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Hopefully, soon things will kick in after the New Year and get past all the holidays. Keep us posted!
Advisor.
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Thank you sooo sooo much ! You have been a great help.
also does it go off of daily sales?
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Yes, so if you process a percentage of your daily sales will be taken out at the end end of the day and the rest deposited into your account. If you don’t process anything that day then they don’t take anything from you or your bank. Square will send you terms and conditions for repayment and we are all different. Mine could be say 14% of daily sales and 60 day minimum to reach. We are all different and process differently. Just make sure you watch your metrics and your minimum loan date and make sure you meet it and then you will establish a great business relationship with square and as you grow so do your loans! Welcome and good luck. You have any questions or concerns just ask there are tons of us here to help.
Advisor.
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I'm sorry I read that wrong I apologize. I believe you were asking if the metrics not loans go off your daily sales. That would be yes to both. If you didn't swipe or close for the day and didn't process a card a loan percentage isn't taken out. Also, if you didn't process the algorithm has nothing to pick up till the next card you take.
Advisor.
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Just want to remind whoever is reading this, I can never find my last response so I just respond wherever.
As I said earlier, when I have an offer and do NOT accept it, the offer changes every 2 weeks like clockwork. For the first time in a few years, it did not change yesterday 😞 I’m not sure why but I’m at 89% paid off, owe around 2800 and still have an offer of 25300. I was hoping to see it go up yesterday (even though I’m really trying NOT to borrow again) but it hasn’t changed. Sales over the holidays were down so that might affect it. Even if the offer stayed the same, it would show up as a new offer on the Home Screen but nothing happened this time. Hopefully it’ll change today or Monday 🙏
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Any update yet?
Advisor.
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Well, that's the million-dollar question! Some people swear by it but usually get an offer that night. With the holidays everything will be slow. Are there any issues with updates? That I can check. Have you been processing regularly and that day it didn't update? Have you been updating like normal till now? If so, let me check with any issues reported.
Advisor.
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Merry Christmas everyone!
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Merry Christmas!!!!
Advisor.
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Merry Christmas!!!!
do they give loan offers on Xmas ?
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Not that I can ever remember after 12 years. Usually, the week between Christmas and New Year is pretty slow if I remember correctly it seems like late Wednesday -too early Friday were the most active. Never say never but going off memory that seems to be the trend. Good luck and keep us posted if something happens
Advisor.
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So do you think the will send loans out this week - the weekend or no?
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No one really knows… everyone is different and random… unfortunately
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I finally received my deposit on Tuesday night after getting an offer Saturday night. I've always been approved within 10-15 minutes even when most of my offers have come on a Saturday or Sunday evening.
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What percent?
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Somewhere between 76% and 77%.
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May I ask how much bc I’m in all green cc processed 19k & at 78% nothing 😞
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Sure. The offer I got was a little over 40K. It wasn't much over my previous offer but it was more.
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